Manager

2 days ago

Napier, New Zealand Jay Goga Limited Full time

Jay Goga Limited operates across two core business units: a courier and logistics service and a retail grocery store. We are seeking a skilled and experienced individual to work as a full-time Manager to oversee the day-to-day operations and long-term strategic direction of both arms of the company. This is a pivotal leadership role that requires operational oversight, logístical coordination, staff supervision, and business development skills.

**Key Responsibilities**:
**Courier and Delivery Services (Primary Focus)**:

- Plan, direct, and coordinate the operational activities of the courier division.
- Develop and implement efficient delivery routes, schedules, and fleet management strategies.
- Monitor and manage driver performance, delivery KPIs, and customer satisfaction.
- Ensure compliance with transport safety regulations and company policies.
- Liaise with clients to manage expectations and improve service delivery.

**Grocery Store Operations**:

- Provide logístical and operational support to the grocery store, particularly in managing incoming/outgoing deliveries and inter-site transport.
- Coordinate inventory flow and support store management in rostering, stock management, and customer service oversight.
- Supervise delivery-related staff and support recruitment and training across departments.

**Management & Strategic Functions**:

- Develop and monitor budgets, operational plans, and performance reports across both business arms.
- Lead, motivate, and manage cross-functional teams.
- Identify business growth opportunities and improve operational efficiency.
- Implement policies and procedures to enhance productivity and customer experience.

**Skills and Qualifications**:

- Relevant tertiary qualification (business management, logistics, or related field) preferred or equivalent industry experience.
- Proven experience in a managerial or operational leadership role, ideally across logistics and retail.
- Excellent organisational and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to manage budgets, resources, and teams effectively.
- Clean NZ full driver’s licence essential.

**If you are a NZ citizen/resident or have valid work rights, we would like to hear from you.**

**Please note we have a stringent drug policy, so mandatory drug testing is part of our recruitment process. You should be flexible to consent for drug testing and credit check. You should be flexible to work late shifts and/or the weekends.

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