Information and Advice Officer

2 days ago

Hamilton, New Zealand Waikato Regional Council Full time

**About us**:
We want more good people to come and do great things with us.

We love where we live. That’s why we work so hard to look after our region and the people who live and work in the Waikato region.

Relationships sit at the heart of everything we do, and all staff have an important role to play in the delivery of exceptional customer service.

Our work is as diverse as the region we care for; from the tip of the Coromandel Peninsula to the slopes of Ruapehu. We’ve got ambitious goals and there are some tricky issues, but that’s what makes it so interesting.

Waikato Regional Council are embarking on an exciting customer focussed programme and we are looking for people who are excited by this opportunity and want to be part of our journey.

If you have a natural ability to connect with a diverse range of people and provide excellent customer service, then we want to hear from you
- Proven success at building relationships and resolving issues with internal and external stakeholders.
- Ability to work autonomously as well as part of a team.
- Strong communication skills both written and verbal.
- Ability to exercise judgement.
- Proactive and excellent attention to detail.
- An understanding of specific administrative and financial processes.
- Ability to multi-task and prioritise work.
- High data entry accuracy and sound knowledge of Microsoft Office suite

Or you may have proven experience in the following areas
- A contact centre/administrative centre environment
- Providing face to face customer service
- Within a council or other government agency.

**Qualifications**:

- Tertiary level office management qualification or equivalent experience in customer service within an office environment.

**Experience**:

- 3-5 years’ experience in customer service within an office environment as well as business support/ administration experience.

**About the role**:
In this role, you will be the first point of contact for all customer interactions across Waikato Regional Council, including the following channels:

- Face to face at reception
- WRC Customer facing phone lines
- Online customer web forms request for service, incident response
- Social Media

Examples of some of the tasks you would do include triaging and responding to customer enquires in relation to:

- Rates and payment requests
- Due diligence requests
- Land sales
- Transport enquiries
- Incident management and emergency response

Looking for flexible ways of working or maybe a part time opportunity, at Waikato Regional Council we are committed to working creatively to ‘get work done’ in a way that is of mutual benefit to you, the organisation, and our communities.

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