Customer Service Representative
2 weeks ago
Farmside powered by Vodafone is New Zealand’s leading rural broadband provider, and they believe rural New Zealanders should have access to reliable connectivity no matter where they live, work and play. Based out of Timaru, their team provides a range of connectivity solutions to customers across New Zealand, both town and country.
Core functions of this role will include:
- Making and receiving customer calls regarding Farmside services
- Developing and maintaining high levels of product knowledge
- Maintaining accurate data entry, and data integrity
- Working in a timely manner, no matter the enquiry or task at hand
- Attending ongoing training to upskill and develop knowledge
- Working collaboratively and positively within the Farmside team
- A positive, can-do approach
- Excellent communication and interpersonal skills
- Proven organisational and time management capabilities
- Self-motivation, and a solution focus
- The knack for staying calm and composed under pressure
- Proficiency in Microsoft Word, Excel, and Outlook
- Great attention to detail
You will also align with the Farmside values which include being agile, customer obsessed, ambitious and competitive.
Hours of work will be discussed with shortlisted applicants but will be 40 hours per week mainly worked Monday to Friday with a Saturday shift once a month.
Please send us your CV, and a cover letter explaining your interest in the role, and what value you will bring to the Farmside team.
Confidential enquiries are welcome to Karen Morland on 03 6884805.
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