Account Manager, Product Management

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Account Manager, Product Management

Overview

As our Account Manager, Product Management you will be responsible for day to day interactions with current and future clients and supporting their businesses by delivering great outcomes.

We provide loyalty services and solutions to banking and retail customers and you will be involved in scoping and delivering these. Loyalty experience is not essential but great client management and ability to become an expert in our product suite certainly is.

Role
- You will be the single point of contact, providing day to day account management, establishing productive, professional relationships with key personnel in issuer accounts and well as internal cross-functional teams
- Understanding loyalty drivers and outcomes in order to assist and lead clients to achieve best practice in customer loyalty.
- Taking briefs from the client and implementing these to achieve good outcomes is a key part of the role. This includes website changes and assisting with marketing initiatives.
- Learning and understanding the systems and processes behind what we do in order to get the best result in the fastest way is critical. Internal relationship building and stakeholder management is key here.
- Assists with ensuring successful program launches and identifying opportunities for improvement during initial pilot launches
- Collaborate with in-market Products & Platforms teams as needed to design or enhance program design
- Shared responsibility for Loyalty customer segment P&L and driving profitable revenue growth.
- Understand all financial levers within the business and can accurately report on these internally and to the client with corrective action recommendations.
- Monitor budgets, forecasts and revenue targets.

About You
- Having a day filled with client interactions and problems to solve will make you jump out of bed in the morning. A high achiever that likes to make a difference both internally and externally is who you are.
- Pre-sales and technical implementation experience desirable
- Experience in payments or loyalty is highly advantageous but not essential, however a curiosity in technology and payments will see you thrive
- Your customer centric focus with a proven ability to establish productive working relationships both internally and across customer organisations is key to your success
- You can present complex information and recommendations in an easily understood and impactful way
- Strong verbal, written and presentation skills are essential, with advanced use in Excel and PowerPoint.
- Outstanding analytical and problem-solving skills.
- You are proactive, curious to learn, and eager to crack complex topics.

COVID-19 Considerations

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.