Senior Client Support Manager

**Be part of our tomorrow We are hiring a Senior Client Support Manager at Ticketek NZ which is part of TEG, owner of Ticketek** & 30+ other brands across 40 countries**

Every day, TEG connects fans to unforgettable experiences and businesses to their audiences. We proudly partner with some of the world’s most iconic venues and lead in sports and entertainment event promotion globally.

Join live entertainment’s most innovative, dynamic, and passionate global business

**About Ticketek New Zealand**

With over 40 years experience ticketing the biggest live events and venues in New Zealand, Ticketek is the leading ticketing partner to the sports and live entertainment industry and operates New Zealand's most advanced multi-channel ticket sales and distribution network.

A truly digital company, ticketek.co.nz is New Zealand's leading entertainment events website, with a market leading mobile platform.

Ticketek sells tickets to more than 3,000 events each year, including concerts at every major Stadium, as well as for New Zealand Rugby, Cricket, Football, Rugby League and Netball. Ticketek sells tickets for theatre, musicals, festivals, exhibitions, experience, and family events from Whangarei to Bluff.

**About The Role**

Join our dynamic Ticketek team as a **Senior Client Support Manager** in Wellington where you’ll play a key role in delivering world-class ticketing services for major sporting and entertainment events.

In this client-facing role, you’ll manage relationships with prestigious venues and stadiums, ensuring seamless event delivery and exceptional service. You’ll act as the central link between clients, internal teams (marketing, tech, finance), and external stakeholders—overseeing account continuity, operational coordination, and contractual compliance.

This hybrid position offers flexibility across Wellington locations, with on-site meetings, event testing, and delivery support as needed.

**As Client Support Manager, your role will include**:
- **Client Relationships**: Partnering with Clients to discuss build requirements, time frames and responsibilities. Delivering accurate event builds. Providing timely and concise reporting and insights.
- **Account Management**:Acting as our clients primary point of contact. Building and maintaining strong relationships with a solution focused approach to ensure continued partnership.
- **Event Operations**: Build and maintain events within the Ticketing System as well as manage ticketing operations on event day.
- **Event Marketing and Promotions**: Collaborate with internal and external leads to ensure marketing and promotional strategies are implemented well ahead of time and fulfilled as planned.
- **Business Development**: Work with Senior Management and your team to innovate and provide value-added services and solutions to Clients that increase occupancy and build brand and event profile.
- **General**:Other duties as reasonably required.

**Requirements**:
**The Person**

**To be successful in this role, you will**:

- Have a passion for live events
- Demonstrate a client focused attitude, being a true ambassador for our brand
- Be able to adapt quickly to changing priorities
- A proactive self-starter who takes initiative and ownership of tasks
- Be a team player willing to strive to deliver exceptional results
- Possess a meticulous attention to detail and process driven
- Be able to troubleshoot to ensure event operations run smoothly
- Communicate with style and professionalism, across all levels of business relationships, both internally and externally

**Essential experience & skills**:

- Excellent verbal and written communication
- Experience in event or ticketing roles
- Ability to develop new and existing relationships with clients; ability to resolve client/customer problems in a helpful, non-confrontational manner
- Understanding or ability to learn ticketing systems and processes
- An interest in event promotion, event administration and venue management

**Desirable experience & skills**
- Client/customer relationship skills
- Account Management experience
- Tertiary qualified

**Other key considerations for this position**
- Due to the nature of this role, work is required outside of business hours and on the weekend.
- Attendance at events is mandatory for this position.

**Benefits**

**Here’s a taste of what Ticketek offers**:

- Complimentary tickets to selected events
- Birthday Leave
- Volunteering Leave
- Access to wellbeing discounts
- Flu Vaccinations
- Company Paid Parental Leave
- Free Advice and Support (EAP)

**What you can expect?**
- Global Reward and Recognition Program
- Supportive and exciting Learning and Development Opportunities
- Career Pathways
- A commitment to Diversity, Equity, and Inclusion
- Great team members

At Ticketek NZ all your hard work in helping change the way we interact with clients and customers will not go unnoticed. In return we support and reward great performance by offering c