Entry Level Support Engineer

7 days ago

Napier, New Zealand New Era Technology NZ Full time

Join New Era Technology, where _People First_ is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. Are you passionate about IT and want to kick off your professional career? **What is the role** **Monday - Thursday 8 hours daily; Friday 6 hours - 38 hours weekly** Based on site in Napier and working within the education sector you would be the first point of contact for any IT related issues. Through face-to-face interaction and the ticket board you would provide excellent customer service to our clients and have the ability to communicate with non-technical people while prioritizing and troubleshooting technical issues. Collaborating with cross-functional teams to resolve complex problems. As part of this role, you will be completing daily timesheets which require attention to detail. - Must be a NZ Citizen or hold permanent residency - Must have a NZ Driver's License (Full or Restricted) **Responsibilities**: - Diagnoses and troubleshoot technical issues reported by clients. - Document and track client issues using a ticketing system. - Escalate unresolved issues to appropriate teams and follow up until resolution. - Stay up to date with product knowledge and industry trends to provide accurate and timely support. Please note that this is a general description **Desirable**: - Practical technical knowledge in supporting and implementing: - _Windows 11_ - _Windows Server 2022_ - _Azure Active Directory_ - _Firewalls (FortiGate)_ - _Switching (Ruckus, HP, Allied Telesis)_ - _Wireless (Ruckus, Aruba/HP, Aerohive)_ - _Printers/Copiers_ **What we offer** - A friendly team environment with a strong technical support network. - Opportunity to work with the IT industry's latest technologies. - Internal career growth for high performers and IT super-stars - An opportunity to earn while you learn with our Certification Bonus Program - EAP Program - Raise limited. Three free sessions per year. - Cost price on products from our suppliers - Referral Bonus Initiative - School holiday - Projects and Training opportunities New Era Technology, Inc., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").

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