Customer Care Consultants

2 weeks ago

Auckland City, New Zealand Paragon Recruitment Ltd Full time

**Work from home roles (Days in the office may be required on occasion))**:

- **Great rate + health insurance + discounts on appliances**

**About the role**:
Fisher & Paykel are an iconic kiwi brand, leading the way offering innovative and high-quality appliances to our valued customers. We are seeking Customer Service Representatives who'll ask the right questions, listen, and provide customers with a premium customer service experience. This is a role that is worked from home in a professional environment.

This is a call centre environment with a high volume of calls through the day. Customers are the heart of everything we do, and this is where you come in. You will be part of our world-class customer service team. In this role you’ll support our customers with everything from troubleshooting, to scheduling a technician and product information. At Fisher & Paykel we embody innovation and many of our products are now Connected Appliances (connected to our Smart HQ app on your smart phone - so you can check if your laundry is done or set your oven remotely). So if you have experience with this type of product, are technologically minded or just plain out curious we want to hear from you

**About you**:
You are someone who loves delighting customers and delivering exceptional customer service. You take accountability for your role and show up with a positive, curious, and can-do attitude. You are a problem solver and resilient with managing challenging situations. You can be based in Auckland, Wellington, Christchurch or Dunedin (or within an hour and a half travelling distance) and will be working remotely but understand you may need to work in the office on occasion.

We will be choosing applicants who can embody our Fisher and Paykel Values of being Curious, Innovative, Trusted, Sustainably Minded and Generous. You will have the following qualities:

- Honesty
- Reliability, with a proven track record
- A commitment to turning up to work every day
- Great communication skills both written and verbal
- Proven customer service skills coupled with a passion for delighting others
- Ability to work in a fast-paced environment
- Excellent tech and system skills as we work on multiple different platforms
- Empathetic yet solution-focused
- Experience working in a contact centre, ideally from home, very desirable
- A professional office set up at home
- Experience and knowledge with Connected Appliances or a genuine passion for technology is highly desirable. A genuine desire to learn and curiosity will also be an advantage, as full training will be given.

**There are 2 shift patterns available, both of which are on a fortnightly rotating roster. These are fulltime position, 8 hours per day, 40 hours per week. There are no part time hours. We require multiple people for each. These shifts are:
**NZ/AU Afternoon Shift**

Monday - Sunday. Rostered start **anywhere **between** 2.00pm and 6.00pm**.

Wk One: Monday to Friday (Sat/Sun as RDO’s)

Wk Two: Monday to Sunday (one RDO in the week, one RDO in the weekend)

**NZ/AU Standard Shift**

Monday - Sunday. Rostered start **anywhere **between **10.00am and 2.00pm.**

Wk One: Monday to Sunday (Sat/Sun as RDO’s)

Wk Two: Monday to Friday (one RDO in the week, one RDO in the weekend)

**What we offer**:

  • Health Consultant

    6 hours ago

    Auckland City, New Zealand Life Care Consultants Full time

    No experience necessary | Full training provided | New health graduates welcome! - Travel across the Auckland region - company vehicle provided | Immediate start - Highly suited to mid-career professionals looking for a change - ** No experience necessary - comprehensive training provided**: - ** Highly autonomous role**: - ** High job...

  • Customer Care Consultant

    4 days ago

    Auckland City, New Zealand Allianz Partners Full time

    **TWO OPPORTUNITIES TO BE HIRED**: 1. Customer Care Consultant 2. Customer Care Admin Consultant **Role Purpose**: As part of this team, you will also: - Assist in matters related to medical assessments and claims - Complete medical assessments using appropriate systems - Other tasks directed by team leaders and managers **Your key responsibilities...

  • Customer Care Consultant

    2 weeks ago

    Auckland City, New Zealand Allianz Partners Full time

    **Role Purpose**: **Key responsibilities include**:- Assist customers with quoting, issuing and manging their insurance policies- Assist in matters related to medical assessments and claims- Identify and assess customers needs to achieve satisfaction- Able to build up a good rapport and trust with customers/partners- Provide accurate, valid and complete...

  • Customer Care Consultant

    2 weeks ago

    Auckland, Auckland, New Zealand Bizcover Full time

    3 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This range is provided by BizCover.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$57,000.00/yr - A$60,000.00/yrBizCover who?You haven't heard of us?We dominate the SME business...

  • Customer Care Consultant

    2 weeks ago

    Auckland City, New Zealand Allianz Partners Full time

    Global Insurance company based in Takapuna - Flexible and accommodating work environment - Full time permanent, Monday to Friday 8:30am - 5:00pm **Bring your strong customer communication skills into this inbound contact centre to assist to support and guide our customers with their policies.** At Allianz Partners, we care for all the things that make you,...

  • Customer Care Consultant

    2 weeks ago

    Auckland, Auckland, New Zealand Bizcover Full time

    BizCover who?You haven't heard of us?We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process.Not to toot our own horn but we have been recognised in Deloitte's fast 50 companies as one of the fastest growing technology companies and Westpac's top 20 businesses of...

  • Customer Care Consultant

    6 days ago

    Auckland City, New Zealand Suncorp Group Full time

    **Customer Care Consultant** Are you ready to Chase the Sun? A career with Suncorp Group gives you the chance to do that every day - and there are opportunities available now. For us, success is all about our customers and the positive impact we can make in their lives and communities. Our **Consumer** **Customer Care & Operations team** is an essential...

  • Customer Care Consultant

    6 days ago

    Auckland City, New Zealand Allianz Partners Full time

    Global Insurance company based in Takapuna - Flexible hybrid work practices, learning on-demand, inclusive leadership - Full time permanent, Monday to Friday 8:30am - 5:00pm **Bring your strong customer communication skills into this inbound contact centre to assist to support and guide our customers with their policies.** At Allianz Partners, we care for...

  • Registered Nurse

    6 hours ago

    Auckland City, New Zealand Life Care Consultants Full time

    Multiple roles available| Immediate start | No shift work | PT/FT options - Travel across the Auckland region - company vehicle provided - ** No experience necessary - comprehensive training provided**: - ** Highly autonomous role**: - ** High job satisfaction** **About the role**: We currently have an exciting new opportunity for an outstanding...

  • Customer Care Consultant

    30 minutes ago

    Auckland, Auckland, New Zealand Sealink Travel Group Full time

    Customer Care Consultant - Waiheke Island If you love dealing with people and want to gain some valuable tourism experience, then don't delay - apply today Majestic scenery.Extraordinary wildlife.And an escape unlike any other.It's all in a typical day's work for us here at SeaLink – connecting people and businesses to the majestic Hauraki Gulf, so they...