Customer Care Consultants

3 days ago

Auckland City, New Zealand Paragon Recruitment Ltd Full time

**Work from home roles (Days in the office may be required on occasion))**:

- **Great rate + health insurance + discounts on appliances**

**About the role**:
Fisher & Paykel are an iconic kiwi brand, leading the way offering innovative and high-quality appliances to our valued customers. We are seeking Customer Service Representatives who'll ask the right questions, listen, and provide customers with a premium customer service experience. This is a role that is worked from home in a professional environment.

This is a call centre environment with a high volume of calls through the day. Customers are the heart of everything we do, and this is where you come in. You will be part of our world-class customer service team. In this role you’ll support our customers with everything from troubleshooting, to scheduling a technician and product information. At Fisher & Paykel we embody innovation and many of our products are now Connected Appliances (connected to our Smart HQ app on your smart phone - so you can check if your laundry is done or set your oven remotely). So if you have experience with this type of product, are technologically minded or just plain out curious we want to hear from you

**About you**:
You are someone who loves delighting customers and delivering exceptional customer service. You take accountability for your role and show up with a positive, curious, and can-do attitude. You are a problem solver and resilient with managing challenging situations. You can be based in Auckland, Wellington, Christchurch or Dunedin (or within an hour and a half travelling distance) and will be working remotely but understand you may need to work in the office on occasion.

We will be choosing applicants who can embody our Fisher and Paykel Values of being Curious, Innovative, Trusted, Sustainably Minded and Generous. You will have the following qualities:

- Honesty
- Reliability, with a proven track record
- A commitment to turning up to work every day
- Great communication skills both written and verbal
- Proven customer service skills coupled with a passion for delighting others
- Ability to work in a fast-paced environment
- Excellent tech and system skills as we work on multiple different platforms
- Empathetic yet solution-focused
- Experience working in a contact centre, ideally from home, very desirable
- A professional office set up at home
- Experience and knowledge with Connected Appliances or a genuine passion for technology is highly desirable. A genuine desire to learn and curiosity will also be an advantage, as full training will be given.

**There are 2 shift patterns available, both of which are on a fortnightly rotating roster. These are fulltime position, 8 hours per day, 40 hours per week. There are no part time hours. We require multiple people for each. These shifts are:
**NZ/AU Afternoon Shift**

Monday - Sunday. Rostered start **anywhere **between** 2.00pm and 6.00pm**.

Wk One: Monday to Friday (Sat/Sun as RDO’s)

Wk Two: Monday to Sunday (one RDO in the week, one RDO in the weekend)

**NZ/AU Standard Shift**

Monday - Sunday. Rostered start **anywhere **between **10.00am and 2.00pm.**

Wk One: Monday to Sunday (Sat/Sun as RDO’s)

Wk Two: Monday to Friday (one RDO in the week, one RDO in the weekend)

**What we offer**:

  • Customer Care Consultant

    2 weeks ago

    Auckland City, New Zealand Vector NZ Full time

    Customer Care Consultant 45 O'Rorke Road, Penrose, Auckland 1061, New Zealand Full-time Department: Auckland Region Engagement type: Permanent - Employee At HRV we believe everyone should love the feeling of coming home. In fact, since we started in 2003, we've helped over 500,000 Kiwis love the feeling of coming back to a warm, dry home. We provide...

  • Customer Care Consultant

    1 week ago

    Wellington City, New Zealand Vector NZ Full time

    Customer Care Consultant - Full-time - Department: Contact Centre - Engagement type: Permanent - Employee At HRV we believe everyone should love the feeling of coming home. In fact, since we started in 2003, we've helped over 500,000 Kiwis love the feeling of coming back to a warm, dry home. We provide whole home solutions, covering Ventilation, Water...

  • Health Consultant

    3 days ago

    Tauranga City, Bay of Plenty, New Zealand Life Care Consultants Full time

    Extensive training provided - no two days are ever the same - Travel across the region - company vehicle provided + overnight meal allowance - A role that allows you to use your skills in a different and exciting way PLEASE NOTE WE CAN ONLY ACCEPT APPLICATIONS IF YOU HAVE THE IMMEDIATE RIGHT TO WORK IN NEW ZEALAND About the role: We have an exciting new...

  • Customer Care Consultant

    3 days ago

    Auckland City, New Zealand Solvar Limited Full time

    **Solvar Limited** **Customer Care Consultant (Part time)**: **Auckland, Auckland City, Newmarket** $30 - $33 Hourly Permanent Part time - **Kickstart your career in financial services**: - **Work in vibrant Newmarket**: - **Full training and development support provided** **About us** We are a fast paced and innovative vehicle finance company and...

  • Customer Care Consultant

    22 hours ago

    Auckland City, New Zealand Allianz Partners Full time

    **What you do** The Customer Care team is a telephone based team who assist our intermediaries and customers in the quoting, sale and administration of our policies. This is an important customer facing team who are charged with delivering exceptional customer service, advice and support to our partners and customers. As an effective team member you will be...

  • Flu Vaccinators

    5 days ago

    Auckland City, New Zealand Life Care Consultants Full time

    **Work options**: Flexible Working at our client locations across the Wellington region or at our premises in Penrose - Either Contractor or Employee - on an as and when required basis - High hourly rate - fit in around your existing job or workload to increase your income and work when you want - Must be an NZ Registered Nurse with right to work in NZ and...

  • Employment Consultant

    7 days ago

    Wellington City, New Zealand Alpha Consultants Full time

    **Employment Consultant** - The opportunity to build your career, your way - Backed by a global team that will help you realise your full potential - The confidence, autonomy and flexibility to deliver exceptional outcomes **We’re Alpha Consultants** Our mission is to protect and promote possibility - for everyone. We’re driven to make a real impact,...

  • Customer Care Consultants

    1 week ago

    Auckland City, New Zealand Momentum Consulting Group Full time

    Multiple Roles Available I Takapuna Based - 2-Month Temporary Roles Starting ASAP - $28ph + 8% Holiday Pay I 37.5 Hour Week - Multiple Roles Available I Takapuna Based - 2-Month Temporary Roles Starting ASAP - $28ph + 8% Holiday Pay I 37.5 Hour Week **About The Company**: Our client is a Global Insurance company focused on helping people. They partner with...

  • Care Consultant

    2 weeks ago

    Auckland CBD, New Zealand Geneva Healthcare Full time

    **Care Consultant**: Auckland CBD, NZ Permanent **Join Our Team as a Private Care Consultant at Private Care NZ!** Are you passionate about making a difference in people's lives? Do you excel at providing exceptional customer service and creating personalised solutions? Private Care NZ is seeking a dedicated Private Care Consultant to be a vital part of...

  • Care Consultant

    7 days ago

    Auckland CBD, New Zealand Geneva Healthcare Full time

    **Care Consultant**: Auckland CBD, NZ Permanent **Join Our Team as a Private Care Consultant at Private Care NZ!** Are you passionate about making a difference in people's lives? Do you excel at providing exceptional customer service and creating personalised solutions? Private Care NZ is seeking a dedicated Private Care Consultant to be a vital part of...