Bwof Technical Support Officer

1 day ago

Christchurch, New Zealand Christchurch City Council Full time

**_E ngā iwi, e ngā karangatanga huri noa i te motu, tēnei te mihi atu ki a koutou katoa. He īnoi tēnei ki a koe. Tono mai ki tētahi tūnga ki te Kaunihera o Ōtautahi_**

Want to be part of a supportive and high-performing team in a bustling open-plan office? Have the opportunity to own your own development and career path? If this sounds like you and you are the type of person who is driven by delivery customer service excellence, likes the detail and wants to be part of something bigger then look no further.

**About the team | Ko te rōpū nei**

The Building Warrant of Fitness team plays a vital role in keeping Christchurch's buildings safe, compliant, and fit for purpose. We're a close-knit, supportive group who take pride in the quality of our work and the relationships we build both within the team and with our customers.

You'll be working in a dynamic open-plan office surrounded by knowledgeable, approachable colleagues who are always ready to share expertise, celebrate successes, and lend a hand when needed.

**About the role | Ko te mahi nei**

As a BWOF Technical Support Officer, you'll provide essential technical and administrative support to our BWOF Officers, helping to ensure the smooth and accurate management of documentation, data entry, and customer queries. You'll also provide technical advice to customers on Compliance Schedules and Building Warrant of Fitness processes, helping them navigate their responsibilities and maintain building safety and compliance.

While you'll receive full training and ongoing support, this role will suit someone who enjoys working in a busy environment, takes initiative, and is confident in learning new systems and processes. Experience working within a Building Consent Authority or a related compliance environment, and/or a relevant tertiary qualification will be highly regarded.

**About you | Ko Koe Tēnei**

This fast-paced role will draw on your ability to prioritise workload, your excellent communication skills, and your task-oriented approach to working. You'll have extensive experience in an administration/customer service office environment and be a confident computer user. You won't be phased by conflicts with customers or dealing with their complex issues as delivering excellent customer service will be at the forefront of everything you do.

**What's in it for you? He aha ngā hua ki a koe?**

Want to be involved in shaping your City? Here at the Council we know our strength comes from our people, working together as one team to create results. When you join us, you're getting involved first hand, and contributing to crafting the Christchurch community. You will also benefit from:

- Access to training programmes, workshops, and development opportunities
- Flexible working arrangements - WFH, adjustable start and finish times, option to purchase extra leave.
- Collaboration - exposure to wider areas of the organisation
- Benefits - a variety of benefits for Council staff from health schemes to retail discounts.

**Additional Information | Ko ētahi atu kōrero**:

- _ Hours of work - 37.5 - 40 hours per week_
- _ Position - Permanent_
- _ Location_ - This position is primarily based at Te Hononga, Christchurch City Council Civic Offices - 53 Hereford Street_
- _ Closing Date -_

**_ Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date._

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