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Customer Service
3 weeks ago
**Customer Service / Administration Role**
**About us**
Medi-Rent has over 30 years’ experience in providing medical and maternity rental equipment for the management of people’s health as well as preventative solutions to optimise healthy lifestyles.
Complete on-the-job training will be provided in this key role to support our Customer Service team. We are looking for a full time Customer Service Officer to be based at our East Tamaki location. You will work closely with the Customer Service manager and service our clients across Australia and New Zealand.
**Tasks & responsibilities**
- Speaking with customers and clients over the phone and in person at our office
- Assisting customers with product enquiries and payment options
- Creating accurate rental contracts and ensuring all conditions for rental have been met
- Processing returns and exchanges in our rental system
- Maintaining accurate customer records
- Liaising with the warehouse to arrange picking and packing of orders
- Assisting in rental item tracking procedures
- Availability to work one weekend per month would be desirable
**Skills & Experience**
- Experience in Customer Service, sales, marketing or communications role
- Strong administrative and computer skills using software such as Microsoft Office Suite.
- Ability to empathise with customers and solve problems tactfully, respectfully and politely
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Proven knowledge of safe work practices
- High attention to detail
- Ability to organise to meet processing times
- Positive and friendly attitude
**Qualifications**
- Criminal Records Check or ability to obtain one
- Current driver’s licence preferred
Medi-Rent works to provide its staff with support, career development opportunities, education, responsibility and recognition, work/life balance, and satisfying roles.
Due to the high volume of enquiries, only short-listed applicants will be contacted.
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**Job Types**: Full-time, Permanent
**Salary**: $60,000.00 - $70,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- East Tamaki, Auckland: Reliably commute or planning to relocate before starting work (required)
