Clinical Administrator

**Christchurch - (Hillmorton Campus)**
- **Permanent part time position - 16 hours per week (days and hours negotiable)**

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
**About the Role**

We have an exciting opportunity for a skilled and motivated Clinical Administrator join our Waitaha Canterbury team. In this role, you'll play an essential part in supporting our patients and clinical teams by delivering high-quality administrative and transcription services that align with Waitaha Canterbury standards and Ministry of Health (MoH) targets.
- Working closely with the whole team, you'll help ensure that patients receive the right care, at the right time, through efficient booking, scheduling, and communication processes._

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4 step 1 to 3 /Profile 5B

For further information about the administration and clerical pay equity settlement please follow the link below:
PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

**Key Responsibilities**

**Patient Coordination and Bookings**

- Manage the booking of elective outpatient and inpatient admissions according to Waitaha Canterbury and MoH guidelines.
- _ Ensure accurate and timely data entry into the Patient Management System (SAP) and associated clinical systems._
- Coordinate patient appointments, balancing both patient and clinician needs to support a patient-centred experience.

**Customer Service and Front of House Support**

- Provide a warm, professional, and efficient front-of-house service for patients, clinicians, and visitors.
- Maintain confidentiality and privacy at all times.
- Update patient demographics and refer unwell or infirm patients to nursing staff as needed.

**Transcription Duties**

- Complete dictated letters within required timeframes (typically 3'5 days).
- Ensure all written correspondence is accurate, professionally presented, and distributed within 24 hours of sign-off.

**Administrative Excellence**

- Support the clinical team with timely and clear communication and seek direction where required.
- Contribute to the effective management of surgical and outpatient wait lists, ensuring alignment with 'greatest need, longest wait' principles.
- _ Working closely with DAMHS with finalising MHA papers and reports._
- _ Keeping the ward working efficiently by logging faults with respective parties (maintenance/cleaners)._
- _ Generally helping on the ward as required by the nurses i.e. programming of wristbands, CSU drop offs, Oracle orders, sharpening of equipment etc._

**About You**

To be successful in this role, you will demonstrate:
**Essential Skills & Experience**

- Proven customer service excellence with a strong people focus.
- High level of accuracy, attention to detail, and strong time management.
- Ability to work independently and meet deadlines under pressure.
- Strong written and verbal communication skills.
- Intermediate to advanced proficiency in Microsoft Office (Word, Outlook, Excel).
- Excellent keyboard skills (50'70 wpm) and transcription accuracy.
- A proactive, team-oriented approach to supporting clinical and administrative goals.

**Desired Attributes**

- Previous administrative experience in a healthcare environment.
- Familiarity with medical terminology and the public hospital system.
- Cultural awareness and sensitivity to diverse backgrounds.

**Working at Health New Zealand**

**How to Apply