Clinical Administrator Women's Outpatients

Christchurch - Women’s Outpatients - Christchurch Hospital
- 2 x 0.8 FTE - 32 hours per week Monday to Friday
- 1 x Fixed term until 30/06/2025 and 1 x Permanent part time

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we’re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

**About the Role**:
We are seeking two dedicated and highly organised administrators to join our Women’s Health Outpatients team. This is a high-volume service looking after both maternity and gynaecology. As an Administrator, Clinical, you will play a critical role in supporting Waitaha Canterbury’s outpatient services. Guided by the Team Leader, Service Manager, and Clinical Director/Triaging Clinician, you will ensure adherence to booking practices in line with Ministry of Health (MoH) targets and standards. Your work will help provide timely, efficient, and patient-focused healthcare delivery.

These positions are fixed-term part time role, working 32 hours per week. This can be either four days per week, or 6.5 hours per day over five days. We are looking for the right people, and hours of work are negotiable.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4

For further information about the administration and clerical pay equity settlement please follow the link below:
PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

**Key Responsibilities**:
**1. Customer Service**
- Deliver exceptional customer service to patients, clinicians, and others accessing our services.
- Always maintain confidentiality and privacy.

**2. Front of House Duties**
- Manage patient arrival and departure for outpatient clinic appointments.
- Update patient demographics in the management system.
- Promptly refer unwell or infirm patients to nursing staff.

**3. Patient Management Systems & Processes**
- Ensure accurate and timely data entry and booking.
- Follow MoH and Waitaha Canterbury Elective Services guidelines (Orange Book V3).
- Communicate booking details clearly with patients.

**4. Clinic & Waitlist Management**
- Maximize clinic utilization and minimize cancellations.
- Manage surgical and outpatient waitlists in alignment with service requirements.

**5. Communication**
- Exhibit professional and proactive communication.
- Maintain a collaborative and supportive environment for the clinical team.

**About you**

**Essential**:

- Strong customer service and communication skills.
- High level of accuracy, attention to detail, and time management.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Ability to work both independently and collaboratively as part of a team.
- Flexible with the ability to multi-task

**Desirable**:

- Experience in a healthcare administration role.
- Knowledge of medical terminology and familiarity with public hospital systems.
- Sensitivity to diverse cultural backgrounds.

**Working for Health New Zealand**

Health New Zealand | Te Whatu Ora is ‘the weaving of wellnesses. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.
- Our commitment to equity, diversity and inclusion_

**How to Apply**

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