Ict Support Technician

11 hours ago

Napier, New Zealand Instant Tech Solutions Ltd Full time

We are seeking two customer-focused ICT Support Technician to join our team on a full-time basis. If you have a strong passion to deal with diverse IT-related issues and assist our valued customers, this could be the perfect opportunity for you in this role. You will be paid $27 -$34 per hour depending on experience. You will work a minimum of 30 hours.

You are required to work on weekends and as per roaster shifts. The job will be based in one of our stores in Hawkes's Bay region.

You will be responsible for:

- Install or configure software and driver on devices.

- Setup and test hardware or software of devices like Laptops, Computer systems, MacBooks, Smartphones, iPads, and Tablets to resolve faults.

- Repair and troubleshoot various devices like Smartphones, Tablets, Laptops, and desktops.

- Attentive at the front desk to make new tickets and assist in sales support.

- Provide excellent customer service to customers physically as well as over phone support.

- Resolve customer issues and concerns in a timely and efficient manner.

- Continuously improve your knowledge of our products and services.

- Ability to multitask and manage multiple customer interactions simultaneously

A successful applicant will:

- A team player

- Must be able to work on the flexible roaster

- Have good communication and customer service skills

- Basic computer skills and experience with customer service software

- Minimum two years of experience or Minimum level 4 qualification in IT or any related field

We offer a competitive salary, as well as ongoing training and professional development opportunities. To apply, please submit your CV and a cover letter outlining your relevant experience and qualifications.

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