Reservations Executive

2 weeks ago

Queenstown, New Zealand M GALLERY Full time

Company Description

Carrying out the day to day operations of the Reservations department at boutique five star property in beautiful Queenstown, following Revenue strategies, optimizing availability and supporting our premium partners and owner’s bookings.

**Job Description**:

- Effective oversight of reservations on a day-to-day basis
- Manage the processing and input of FIT and corporate reservations following hotel reservations policy.
- Manage the processing and input of groups, MICE, film, adhoc & wedding reservations.
- Effective upkeep of Opera system through updating of rates systems, validity dates, mail messages, availability control.
- Ensuring fast settlement of commissions and assist with the financial accounting
- Promptly answer all requests for reservations and record them accurately
- Build and maintain solid relationships with guests, local businesses.
- Promote and process enrolments and recognize our loyalty members.
- Ensure all reservations are pre-allocated fairly and logically into reserved room types.
- Closely monitor allotments and ensure all are being utilized. Provide allotment statistics and ensure accurate handling / correspondence.
- Closely monitor availability per room types and take appropriate action.
- Process and input reservations, with appropriate follow through of process as determined by policy and procedure
- Adopt a professional and timely approach to all reservation and sales enquiry, aligned with Accor best practice
- Confirm arrivals one day prior to arrival, and one week prior to arrival, daily, to ensure smooth handover to operations
- Investigate and advise actions arising from no-shows, through appropriate reports

**Qualifications**:

- Previous experience working with Opera in Front Office or Reservations is desirable.
- You will need to be self-motivated, comfortable with working autonomously and managing your time effectively.
- You will have excellent written and verbal communication skills
- Highly organized

Additional Information
- 'Work Your Way' - speak with us about your desired work life balance and make your perfect balance a reality.
- Your loyalty card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide.
- Daily staff meals provided.
- Ongoing reward and recognition incentives and awards.
- Opportunities for further development and worldwide career progression within Accor.
- Work for a world-leading Global hotel company.

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