Technical Product Owner-oprtnal Workflow

**Technical Product Owner - Operational Workflow, it starts with you**
- **Based at Police College Porirua or National Headquarters, Wellington**:

- **Grade 21**:

- **Office of Constable / Police Employee**:

- **Permanent, full time**:

- **JR 4627219**

**Mō te tūnga | About the role**

The purpose of the Information and Communications Technology (ICT) group is to work in partnership with the rest of the organisation to provide digital technology and communications solutions that support excellence in policing and service delivery and enable Police’s strategic ambitions.

The Technical Product Owner is a key member of a product development team. They are responsible for managing the product backlog and overseeing the development of products from start to finish to ensure they meet the customers’ needs and priority. They determine the overall vision of their product(s), in accordance with the customers’ future needs.

The Technical Product Owner will track key performance indicators for their products to measure the success, including user engagement and customer satisfaction, identify areas for improvement and make data-driven decisions about future product development. They manage the delivery of maintenance/sustainment, break/fix and enhancements. This usually occurs through a flow to work team assigned from the Centres of Expertise, or through vendors. Where roles exist that specialise in a single product, these may be direct reports.

The Technical Product Owner provides day-to-day delivery leadership to the product team, including the tasking of responsibilities and feedback to Practice Leads on the delivery performance of people within their product team. They also provide advice and feedback to Practice Managers to support the ongoing development of the required technical capability and capacity to meet customer demand.

Additionally, the Technical Product Owner will communicate and collaborate with stakeholders, customers, and the development team to ensure that the product backlog is aligned with business goals and objectives. Where a product includes a development team, they will work with the development team to ensure that user stories are properly defined, estimated, and planned for each sprint, and participate in sprint planning meetings, daily stand-ups, sprint reviews and retrospectives to provide feedback and guidance to the development team.

**Key Accountabilities**:
The Technical Product Owner is a member of the wider Operational Products Group, specifically in the Service and Operational Support group. This group provides direct and integrated solutions to primarily Sworn staff working in the community.

Operational Workflow is highly configurable enterprise capability that is intended to improve operational efficiency and standardisation across NZ Police.

The platform is expected to support business processes, information flows, reporting and data analytics along with assisting Police with common challenges such as:

- Reduce manual and labour-intensive processes, rework, and duplication of effort across multiple systems;
- Provide standardisation and consistency to processes; and
- Automation and orchestration of processes.

The key accountability of the role is to be the technical conduit between the customer, the product manager, and the product team.
- Proven ability and product knowledge to be able to provide technical leadership and guidance to the product team.
- Strong leadership and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
- Ability to effectively communicate and collaborate with stakeholders, customers, and the product team to ensure that the product backlog is aligned with business goals and objectives
- Strong planning and organising skills, including knowledge of Agile practices, to provide feedback and guidance to the product team.
- Ability to build and maintain strong relationships with people at all levels of an organisation.

**He aha taau e kawe mai | What you’ll bring**

Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

To be successful an applicant would need to demonstrate a number of the following skills to various levels of expertise:

- Experience leading teams that include 3rd parties as well as internal development resources.
- Experience in product development, or a related field
- Strong understanding of Agile methodologies, principles, and practices - particularly where development teams will be used
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