Customer Specialist

**ASB Advice Centres (Branch Banking)**

Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised, and convenient solutions for our customers.

**Te tūranga | The role**:
We have an awesome opportunity for a Customer Specialist star to join the friendly team within our branch based in Sylvia Park.

As a Customer Specialist, you will be dealing with a broad range of banking queries and requests from Customers. ASB offers innovative online offerings, and you will help support and educate our customers on the various banking solutions and options available to them.

**This is a 12-month fixed term role working an average of 40 hours a week, working a flexible roster, including weekends. You will be busy serving customers each day via a number of channels, while also maintaining the branch operations.**

**Ō pūkenga | About you**:
We are looking for people who can build relationships, learn fast and respond quickly, and are passionate about providing memorable customer experiences. Your ability to educate customers on our digital and self-service channels will be both rewarding and satisfying. Confidence in learning our offerings and asking the right questions will ensure you are tailoring personalised solutions for customers.

**What's in it for you**:
This is an exciting opportunity to be at the forefront of our Advice Centre network and offers you the opportunity to progress your career in multiple directions, in many different teams and locations. ASB offer a fun and supportive team with awesome benefits.

Join a diverse and inclusive environment where we are United as one team, working together to accelerate progress for all New Zealanders.

You will also have access to:

- A competitive market salary
- A broad range of exclusive Staff Banking Benefits
- Health, Life and Income Protection Insurance
- Strong professional development opportunities
- Joining a dynamic and diverse team

**Me pēhea te tono | How to apply?**

**Job details**:

- Reference #
- DD160608
- Posted on
- 23 May 2025
- Location(s)
- Albany, Auckland Hospital, Bayfair Branch - Mt Maunganui, Botany Downs, Central Auckland, Dargaville, Johnsonville, Ashburton, Auckland Queen St, Birkenhead, Blockhouse Bay, Botany Junction, Branch Banking locations, Cambridge, Gisborne, Kaikohe, Kilbirnie, Barrington, Browns Bay, Chartwell, Counties/Waikato Region, Dominion Road, Hastings, Kaitaia, Lambton Quay, 125 Queen Street - Auckland, Blenheim, Constellation Drive, East Auckland, Ellerslie, Hamilton, Havelock North, Henderson, Bays/Lower North Island, Cashel Mall, Devonport, Federal St, Hawera, Hunters Plaza, Kerikeri, North City - Porirua, Dunedin, Glenfield, Greenlane, Lincoln Road, Lower Hutt, Mangere Bridge, Midlands, Paihia, Paraparaumu, Ferrymead, LynnMall Branch - New Lynn, Manukau City, Masterton, North Harbour, Upper Hutt, Gore, Highland Park, Manurewa, Mt Albert, Mt Eden, Mt Maunganui, Northland, Queensgate, Warkworth, Greymouth, Howick, Matamata, Milford, Napier, NorthWest, South Island, Wellington, Wellsford, Lunn Ave, Morrinsville, New Plymouth, North Wharf, Northcote, West Auckland, Whangarei, Willis Street, Hokitika, Onehunga, Orewa, Palmerston North, Parnell, St Lukes, Hornby, Newmarket (Broadway), Papamoa, Ponsonby, Silverdale, Stoddard Road, Invercargill, Ormiston, Roskill, Rotorua, Smales Farm, Lincoln University, Papakura, Royal Oak, Takapuna, Taradale, Tauranga, Wairau Park, Mosgiel, Remuera, Taupo, University Branch, WestCity Branch - Henderson, Whangaparaoa, Nelson, Pukekohe, St Heliers, Waiheke, Wanganui, Northlands Branch - Papanui, Ronwood Ave (Manukau), Sylvia Park, Whakatane, Wyndham, Queenstown, Takanini, Ti Rakau Drive, Rangiora, Te Awamutu, Remarkables Park, Queenstown, The Base, Te Rapa, Riccarton, Waikato University, Richmond, Waiuku, The Palms Branch - Shirley, Timaru, Westport
- Expertise
- Customer Experience, Customer Service Officer
- Work type(s)
- Fixed Term

Application closes on 30 May 2025 23:59