Customer Service Administrator

5 days ago

Wellington City, New Zealand Healthcare of New Zealand Full time

**Who are we| Ko wai mātou?**

Freedom Medical Alarms is an MSD accredited medical alarm provider and is a jointly owned business between HealthCare NZ (New Zealand Health Group) and Wellington Free Ambulance. With our joint partners we have had over 30 years of supporting our communities to feel safe in their home with our products and monitoring services.

**Why Us | He aha ai mātou?**

At Freedom Medical Alarms, we're passionate about creating an inclusive workplace that promotes and values diversity, reflecting the communities we serve. If you are looking for a role that is rewarding and want to make a difference, then we would like to hear from you
- Flexible work environment (Hybrid working)
- Mentorship programme and career progression options
- Online learning platform
- Company laptop
- Discounted health insurance

**About the role | He kōrero whakamārama mō tēnei tūranga**

You will ensure the smooth flow of communication between potential customers and the Service Consultants, ensuring there is timely and effective communication for the needs of the customer and/or the Service Consultants.
You will provide a seamless and proactive approach, exceeding expectations and building strong relationships internally and externally.
This is full time fixed-term role ending in June 2026. Our hours of operation are 8:00am - 5:00pm Monday - Friday based in our Wellington CBD office and there is an opportunity for this role to go permanent

**Responsibilities** **may include but will not be limited to**:

- Respond to all client requests and resolve issues in a timely manner
- Prepare quotes and correspondence
- Process cancellations and advise Accounts Administrator of any outstanding amounts which need to be followed up
- Accurate data entry and updating of client records
- Ensure all client paperwork has been completed accurately to activate or de-activate the service.

**What you will bring | Ngā tohungatanga mō tēnei tūranga**
- Excellent administration and reporting skills to support the wider team
- A genuine passion working in the Healthcare and/or Aged Care Sectors
- Outstanding interpersonal and communication skills
- Excellent multitasking skills with the ability to prioritise
- Ability to work independently as well as part of a team
- High level of attention to detail and data entry
- Advanced competency in Microsoft Office products and experience with CRMs is preferred

**Applications close | Te katinga o tēnei whai tūranga: 30th May 2025**

**Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.**

**_ All applicants must be a NZ Resident/Citizen or have a valid NZ work permit._**
- Reference #
- 33760
- Posted on
- 23 May 2025
- Closes on
- 30 May 2025 21:00
- Location(s)
- Wellington branch area
- Expertise
- Administration
- Job level(s)
- 0 - 1 year of experience, 1 - 3 years of experience, 3 - 5 years of experience, 5 - 7 years of experience, 7 + years of experience
- Work type(s)
- Fixed term full-time

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