Customer Service Administrator

**Who are we| Ko wai matou?**

HealthCare NZ provides a wide array of health and human services to people throughout New Zealand. Since 1988 we have been caring, supporting and empowering people in need to live independently, safely and well in their community as well as in specialised services settings. We help people gain access to needed services, ensuring they receive vital services, are safe, well-cared for and live as independently as possible.

Freedom Medical Alarms is a joint venture business between Healthcare NZ and Wellington Free Ambulance. Our goal is to ensure that our clients receive the best medical emergency care, community based health services, and daily living support. We are the leading medical alarm provider in the Wellington are.

**Why Us | He aha ai matou?**

At Healthcare NZ, we're passionate about creating an inclusive workplace that promotes and values diversity, reflecting the communities we serve. If you are looking for a role that is rewarding and want to make a difference, then we would like to hear from you
- Flexible work environment
- Company laptop and mobile phone
- Mentorship programme
- Online learning platform

**About the role | He korero whakamarama mo tenei turanga**

You will ensure the smooth flow of communication between potential customers and the Service Consultants, ensuring there is timely and effective communication for the needs of the customer and/or the Service Consultants.

You will provide a seamless and proactive approach, exceeding expectations and building strong relationships internally and externally. The hours for this role are 830am - 5.00pm Monday - Friday.

Responsibilities may include but will not be limited to:

- Ensure all inbound calls are answered within service expectation timeframes
- Respond to all client requests and resolve issues in a timely manner
- Prepare quotes and correspondence
- Process cancellations and advise Accounts Administrator of any outstanding amounts which need to be followed up
- Follow up pending installs and make certain all urgent requests for installations are forwarded to Service Consultant
- Completing daily reports including work orders, freedom log and daily activation re-port
- Completing data entry for referrals and amendments to data relating to clients (using client management system)
- Prepare, record and report on all client complaints and service incidents as necessary
- Ensure all new and existing clients are accurately recorded in Patriot, Legrand and Finance 1
- Accurate data entry and updating of client records
- Ensure all client paperwork has been completed accurately to activate or de-activate the service.
- Ensure filing (soft and hard copies) is always kept up to date

**What you will bring | Nga tohungatanga mo tenei turanga**
- Ability to provide an excellent customer service experience
- Experience in providing the highest possible administration support and client service to all internal and external clients
- Excellent administration, financial processing and reporting skills to support management, sales and service staff
- Outstanding interpersonal and communication skills
- Ability to be an efficient multi-tasker with a good sense of humour.
- Passion to work with the elderly; with an empathic, caring and sympathetic nature
- Ability to work independently as well as part of a team
- High level of attention to detail and data entry
- Advanced competency in Microsoft Office products and experience with LeGrand CRM is preferred

**_ All applicants must be a NZ Resident/Citizen or have a valid NZ work permit._