Customer Regulatory Specialist

**Join Toitu Te Whenua LINZ** We ensure the certainty of private property ownership by recording and sharing survey and land title information, supporting economic activity. **If you thrive in a process-based, analytical environment and enjoy being part of an agile team, we want you**
- **Make a real impact**:Help maintain New Zealand's land information systems with accuracy, integrity, and a focus on sustainability.
- **Grow with us**: Gain comprehensive training, collaborate with an agile team, and develop valuable skills in a supportive environment.
- **Challenge yourself daily**: Work on complex and meaningful tasks, solve problems, and embrace change in a role that values innovation.
- **Multiple roles available** - Based in our 3 office locations Wellington, Hamilton or Christchurch

**Korero mo te turanga - About the role**

Our Customer Regulatory Specialists play a crucial role in maintaining New Zealand's land information systems with accuracy and integrity. You'll tackle a variety of customer queries, making each day unique and rewarding. Our commitment to a customer-centric approach drives us to constantly innovate and improve. In this role, you'll explore different aspects of Survey and Titles work, allowing you to use your skills and interests in meaningful ways.

**Survey**

In this role, Survey teams play a pivotal role in shaping New Zealand's land ownership landscape. As a key player in maintaining the accuracy of the cadastre (registration of land), you'll be at the forefront of defining land boundaries across the country. You will assess land information, often presented in plans, ensuring compliance with relevant regulations, legislation, and Cadastral Survey laws. With Landonline (our purpose built platform) at your fingertips, you'll analyse and process data, delivering timely and precise approvals for plans.

**Titles Area**

You will be responsible for interpreting legislation, making informed risk-based decisions, and determining when to seek additional expertise. Your keen attention to detail will be crucial as you guide customers through the registration process, providing clear and concise instructions to ensure their success. Accuracy of data entry and keyboard skills are important aspects of the role. Collaboration is essential, as you will share information and work together to overcome barriers.

**He pukenga tou - Skills & Experience**
- A high level of attention to detail
- An understanding of spatial information, geography and/or maths would be advantageous.
- Someone who enjoys complex and challenging work
- Experience delivering outcomes and following processes
- Experience providing consistent, quality customer service
- Great oral and written communication skills
- Interest in working collaboratively in a team environment
- Ability to multi-task and embrace change

**A comprehensive foundational training programme is provided to all successful applicants, ensuring full support throughout their learning journey.**
- The annual full-time salary range for this role is $66,666 to $78,430 depending on skills and experience._
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**Nga mea e tukuna ana e tatau - What we offer our employees**
- Interesting work which impacts Aotearoa as we care for whenua, moana and arawai.
- Eye & ear care reimbursements
- Annual Flu Vaccinations
- Reduced Health Insurance Premiums
- Diverse groups and networks
- If eligible for paid parental leave, you will be entitled to a top up payment for the first 18 weeks of the 26 weeks.
- A minimum of four weeks and three days annual leave

**Te Takinatanga - Our Story**

Toitu Te Whenua plays a vital role in understanding, developing, and caring for New Zealand's whenua, moana and arawai (land, sea and waterways). Whether you're developing our products and services to support our customers, managing the Crown estate, engaging with our iwi partners, or helping us be an effective regulator, your contribution can make a difference. Our mahi helps New Zealanders have confidence that the development of our land, communities and country is being planned from an informed and expert position that balances environmental, social, cultural, and economic considerations, now and for future generations.

**Our Kia Toipoto Intentions - Public Service Gender, Maori, Pacific and Ethnic Pay Gap Action Plan**

**Tono mai - How to Apply**
- If you're eyeing up this role and believe you've got what it takes, please apply, or get in touch with the team if you have any queries. _

**Note**:

- Phone screen - 15- 20 minutes -_ _**_this will be an initial phone conversation about your interest and suitability for the role_**:

- In person Assessment Centre in Hamilton, Wellington or Christchurch
- Hamilton 8th April 8.15am - 4.30pm
- Christchurch 9th April 8.15am - 4.30pm
- Wellington 10th April 8.15am - 4.30pm

Start date indicatively at the latest Tuesday 3rd of June 2025

**_You may notice that the Position Description title for this role (Customer Regulatory Specia