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Outbound Sales Agent

2 weeks ago

Auckland City, New Zealand DDLS Australia Full time

We are learning obsessed; attend all our courses at your fingertips free of char
- We are people centered; access products, tools, resources and leave

**We are Lumify Work**
Lumify - It’s not a word you’ll find in the dictionary, but it’s a word that means a lot to us. We define Lumify as the process of illuminating lives through learning. It’s about striving to be smarter, to do better, to go further, and to shine brighter. Our purpose is to turn change into opportunity by upskilling the world for tomorrow.

From first-time students to career-changers, upskillers to promotion-seekers, and support techs to CTOs, we encourage modern learners to embrace change and turn it to their advantage. We are the best-in-class, vendor-certified, IT training for business and enterprise customers, delivered in classroom and online by industry accredited trainers. We empower our students to decide when and how they learn.

**What’s the opportunity?**
Engage and collaborate with customers to propel business expansion and unlock lucrative prospects for Lumify NZ. In the role of an Outbound Sales Agent, you will play a pivotal role in connecting with prospective clients through impactful phone conversations, showcasing the value of our cutting-edge IT training programs, and successfully finalizing sales transactions. Your primary objective will be to expand our loyal customer community and fuel substantial revenue growth.

**This is a part-time role of 24 hours per week.**

**What will I do?**
- Making outbound sales calls to past and prospective customers who have shown interest in our IT training courses.
- Engaging customers in meaningful conversations to understand their training needs and career goals.
- Providing information on relevant IT training courses and certifications.
- Communicating the value and benefits of our training programs tailored to each customer's specific needs.
- Referring customer pain points to the sales team for further discussion and conversion.
- Presenting accurate course details, pricing, schedules, and payment options.
- Addressing customer inquiries, concerns, and clarifying doubts.
- Maintaining a comprehensive understanding of our training offerings and industry certifications.
- Recording all sales interactions and customer information in our CRM system.
- Meeting or exceeding individual and team sales targets.
- Collaborating with the sales team, marketing department, and trainers to share feedback and market insights.
- Continuously improving product knowledge and sales skills through ongoing training and development.

**What have you accomplished?**
- Proven experience in an outbound sales role in a B2B product or service.
- Excellent verbal communication skills with the ability to build rapport and establish a positive relationship over the phone.
- Influencing skills to close the sale over the phone where possible.
- Self-motivated and target driven.
- Ability to grasp technical concepts and understand the language of our business.
- Exceptional time management and organisational skills.
- Outstanding attention to detail.
- Proficiency in using our CRM and enhancing the quality and currency of our customer data.
- A customer-first mindset and committed to delivering a first-class customer experience.
- High level of integrity and professionalism

**Why are we the right fit for you?**
- Generous remuneration
- We are flexible; with our hybrid model, you can choose to work in any campus, or split your time between the campus and home
- We are learning obsessed; attend all our courses at your fingertips free of charge
- We are people centered; access products, tools, resources and leave to keep you and your family happy and healthy
- We are change makers; we operate collectively under 5 impact areas of people, customers, governance, environment and community
- We celebrate you; our people do incredible work and deserve great rewards

Lumify Work’s culture is driven by a shared passion for change. Nothing stands still in the world of technology, and nor do we.

**About Lumify Group**
With over thirty years’ tech expertise under our belts, we’re the original early adopters. We’re on a mission to narrow the digital skills gap: to equip people with the expertise and knowledge they need to flourish in a future where technology rules.

At Lumify, we transform our team and supercharge our own careers. We recognise incredible achievements, we invest in the hard and soft elements of professional development, and we help you go further, faster.

If that sounds like something you’d like to be a part of, we’d love to hear from you. Today, over 200 likeminded individuals work across the APAC region, visit our careers website to learn more about culture and opportunities at Lumify Group.

We are Lumify. Together, we are shining a light on future learning.