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Deployment Operations Manager

2 weeks ago

Auckland City, New Zealand Halter Full time

The future of food production hinges on an important question: How do we feed the world’s growing population without compromising our natural resources? Farmers feed our population and hold the keys to vital climate solutions. At Halter, we’re on a mission to enable farmers to run the most productive and sustainable farms. Farmers are using Halter to break free from the time-intensive constraints of conventional farming. They’re growing more grass, increasing milk production and improving the health and wellbeing of their cows.

We bridge deep tech into farming. Halter enables farmers to remotely shift, virtually fence and proactively monitor their cows’ health and behaviour. Can you imagine watching 500 dairy cows turn in unison and walk calmly towards the milking shed? No quad bikes, no dogs, no fences. Just a mob of cows walking at their own pace. People say it looks like magic. Our customers are revolutionizing farming with Halter. It's changing lives and transforming an industry.

People join Halter because they want to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Bessemer Venture Partners, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures.

**About the role**

Halter is looking for a highly motivated Deployment Operations Manager to join the Auckland team. You will be responsible for leading the deployment operations function which involves the project managing the rollout of Halter to customer farms and improving the process for growth and scale. You will be responsible for managing, supporting and accelerating the launch team to deliver ahead of schedule.

You’ll be working with a team of passionate, motivated and intelligent people who are experienced at pushing hard as one team towards our targets. You will collaborate closely with many teams across Halter, including Customer Success and Business Development. Each of these teams are comprised of exceptional people who are eager to beat goals and move forward: the attitude of Halter as a whole.

Your high-level technical understanding of project management will enable you to clinically prioritise and identify risks and resolve issues. A culture of ownership and context means this role will have a huge opportunity to make a permanent impact on our mission. We're looking for someone with exceptional communication skills and the ability to actively drive outcomes.

You will have excellent problem-solving skills and judgement, you’ll be proactive, optimistic and always ready to help the wider team. You’ll be in the perfect environment to do the best work of your life.

**What your day could look like**:

- Conduct radio modelling analysis of farms, creation of install plans and communication of install plans to customers
- Timely delivery of the install planning processes to deliver on our deployment milestones and overall deployment schedule
- Creation and iteration of efficient and scalable processes within the deployment operations function
- Communication with customers, running them through the deployment process steps and answering relevant questions in relation to the process
- Organise drone mapping for customer farms, working cross-functionally internally and externally with our drone mapping contractors
- Coordinating third-party contractor timelines, including lightwire, electricians and other service providers
- Continuously improve the broader pre-deployment process to deliver an exceptional experience for farmers
- Support the wider launch team on activities such as pre-build and provisioning to deliver on our deployment schedule
- Support Halter’s launch team on special projects for growth
- Other tasks from time to time

**Who we’re looking for**:

- Lead and manage the Deployment Operations team.
- Directly responsible for the overall quality and on-time delivery for all deployment operations activities; this includes deployment projects, install plans and scheduling across the launch function.
- Deployment scheduling and team planning, collaborate with the Prebuild and Install managers to ensure all teams have the required information
- Collaborate with the Head of Launch on special initiatives and lead the execution
- Improve the deployment process, tools, meetings and structure to improve the planning process.
- Measure and track projects, and communicate progress/changes to relevant stakeholders
- Reporting on launch metrics and key performance indicators.
- Early identification of key risks and opportunities - mitigating proactively and well ahead of time.
- Coordination between Customer Success, Business Development and Launch to ensure all farm-spe