IT Support Engineer

2 days ago

Blenheim, New Zealand Upthink Global Technologies Limited Full time

Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients

**Job Types**: Full-time, Fixed term contract

**Salary**: $30.00 - $32.00 per hour

Expected hours: 40 per week

Schedule:

- Day shift

Ability to Commute:

- Blenheim, Marlborough (required)

Ability to Relocate:

- Blenheim, Marlborough: Relocate before starting work (required)

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