Operation Supervisor

**Are you an experienced operations leader passionate about driving team performance, efficiency, and operational excellence? Join DX Mail - New Zealand’s dedicated business mail specialist - as an Operations Supervisor responsible for leading Auckland’s mail processing team and ensuring flawless delivery operations.**

**ABOUT US**

As New Zealand's only dedicated business mail specialist, we've provided Kiwi businesses with mail solutions for over 40 years.

We began in the 1970s as an interchange system for lawyers exchanging documents between practices. We have grown to become leaders in business mail communication through hard work, passion, and commitment. Our nationwide team of friendly and experienced people is dedicated to providing fast, secure and cost-effective services to help you get the most out of your business day.

DX Mail is New Zealand's only specialist business mail company and is part of the Freightways Group.

At DX Mail, we have an inclusive work environment and actively embrace people's diversity, ideas, talents, and experiences. Our vision and values are at the heart of all that we do, with a team genuinely committed to creating millions of moments of happiness and possibilities for our employees - just as we are for our customers

**About the role**:
Reporting to the Operations Manager and Auckland Area Manager, you will lead the end-to-end operational performance of our Auckland processing teams. Your responsibilities will include workforce planning, onboarding and training staff, managing labour and rosters, ensuring compliance and safety, overseeing mail sorting and dispatch, and supporting billing accuracy and reporting.

This role is critical in maintaining a safe, productive, and motivated workplace culture focused on delivering premium mail and parcel services on time, every time. You will drive continuous improvement, cost control, and team development while collaborating closely with leadership and frontline staff.

This is a permanent, full-time role (Monday to Friday, with AM and PM shifts), based at our Penrose site.

**What You’ll Bring**:

- Proven experience leading operational teams in mail processing, logistics, or similar work environments.
- Strong skills in workforce planning, rostering, and labour cost management.
- Ability to onboard, coach, and develop diverse teams to achieve performance standards.
- Sound knowledge of health and safety regulations with a commitment to a zero-harm workplace.
- Strong problem-solving and process improvement capabilities.
- Excellent communication and interpersonal skills, with the ability to foster a positive, inclusive team culture.
- Competence in operational reporting, data analysis, and compliance management.
- A proactive, hands-on approach with flexibility to support various shifts and operational needs.

**We're looking for someone who is**:

- Safety-focused and leads by example.
- A motivated and adaptable leader who thrives on challenges.
- Collaborative, values-driven, and committed to team success.
- Customer-focused and dedicated to achieving operational excellence.
- Organized and results-oriented with strong attention to detail.

**WHAT’S ON OFFER?**

We're committed to making our people's well-being a top priority and ensure a healthy work-to-life balance.

If you’re looking for a role that provides advancement opportunities, we offer upskilling and training. The majority of our executive team started in entry level roles

In addition, you have access to our discounted medical insurance, and the Employment Assistance Programme (EAP). We also have employee rewards because we recognises our teams' dedication, commitment, and service. Then there's the fun stuff like barbeques, sports and social gatherings.

**COME AND JOIN US**
- Applicants for this position should have NZ residency or a valid NZ work visa._
- DX Mail is committed to ensuring a safe and healthy work environment. Therefore, you will be required to pass a pre-employment medical and drug test. We will require evidence at the pre-employment stage._