Assessor Customer Information Requests
6 days ago
x1 Permanent, fulltime position available
- Role will be based at National Office, Te Whanganui a Tara/Wellington
- We're offering a competitive salary starting from $62,500 to $68,781, depending on experience
Mō te tūnga | About the role
Join our team as an Assessor, where you'll play a crucial role in ensuring compliance with the Privacy Act and Official Information Act by responding to customers who request the information we hold about them. As part of the Customer Information Requests team, you will assess customer files and make informed decisions using a risk-based approach to provide the right information. You'll communicate effectively with customers, other Oranga Tamariki teams and external agencies.
You'll also be responsible for identifying opportunities for improvement and participating in continuous learning and development. If you're detail-oriented and have a strong understanding of privacy legislation, we encourage you to apply.
Ngā pūmanawatanga ōu | What you will bring
**Key requirements of the role include**:
- Customer service experience
- An understanding of the Privacy and Official Information Acts
- Experience with risk assessing, dealing with issues and identifying solutions
- Ability to manage sensitive and confidential information in an appropriate manner
- Knowledge and experience working with standard office software products e.g. Word, Excel
- Sensitivity and understanding of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples' culture
- A relevant tertiary qualification or equivalent relevant work experience is desirable
Nōu te rourou | What's in it for you
Mō mātou | About us
Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do.
Our vision is to ensure New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.
Oranga Tamariki—Ministry for Children has a commitment of putting tamariki first, we believe aroha is vital, we respect the mana of people, we are tika and pono, we value whakapapa and we recognise that oranga is a journey.
Me pēhea te tuku tono | How to Apply
Our code of conduct sets our expectations for our kaimahi and requires them to present at work free from the influences of both drugs and alcohol.
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