Training & Development Delivery Manager

1 week ago


Christchurch, New Zealand Christchurch City Council Full time

**_E ngā iwi, e ngā karangatanga huri noa i te motu, tēnei te mihi atu ki a koutou katoa. He īnoi tēnei ki a koe. Tono mai ki tētahi tūnga ki te Kaunihera o Ōtautahi_**

At Christchurch City Council, we are dedicated to improving the lives of our residents and visitors through a wide range of services and facilities. From waste management to libraries, sports facilities, and community events, we are at the heart of Christchurch's vibrant community.

We are seeking an experienced Training & Development Delivery Manager to join our Citizen and Customer Services team

**About the role | Ko te mahi nei**

Reporting to the Head of Citizen and Customer Services, this role focuses on overseeing all aspects of training and quality within the unit, ensuring the delivery of outstanding service to our customers.

**Key Responsibilities**:

- Training Management: Develop and execute training strategies. Design and deliver programs that support exceptional customer service, including e-learning.
- Quality Assurance: Implement a quality management framework. Monitor and report on customer interaction quality across all channels.
- Strategic Collaboration: Build strong stakeholder relationships to promote collaboration and innovation.
- Continuous Improvement: Stay updated on industry trends and enhance training methods. Provide reports on training and quality outcomes.

**About you | Ko Koe Tēnei**

To be successful in this role, you will bring:

- At least 7 years of experience in training and quality management, with a minimum of 5 years in a leadership position.
- A tertiary qualification in a relevant field or extensive practical experience.
- Proven expertise in developing and implementing training and quality management strategies.
- Experience delivering training across many methods including e-learning & classrooM/Face to face.
- Exceptional presentation and instructional skills.
- Strong problem-solving abilities and the capacity to manage complex situations.
- Excellent organisational and written communication skills.
- A collaborative mindset and the ability to build effective relationships.

You can find the position description by clicking the link at the bottom of the page.

**What's in it for you? He aha ngā hua ki a koe?**

Working for the Christchurch City Council allows you to contribute directly to the community and make a positive impact on the lives of residents and visitors. You will also benefit from:

- Access to training programmes, workshops, and development opportunities
- Flexible working arrangements - WFH, adjustable start and finish times, option to purchase extra leave.
- Collaboration - exposure to wider areas of the organisation
- Benefits - a variety of benefits for Council staff from health schemes to retail discounts.

Through collaboration, innovation, and a strong commitment to community, the council provides an environment where one's skills and passions can shine, making it an exceptional choice for those seeking purpose and impact in their career.

**Additional Information | Ko ētahi atu kōrero**:

- Hours of work: Full-time, 40 hours per week.
- Position: Permanent.
- Location: This position is primarily based at Te Hononga, Christchurch City Council Civic Offices, 53 Hereford Street.

Closing date Sunday 31st August.

**_ Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date._


  • Delivery Manager

    2 weeks ago


    Christchurch, New Zealand Orion Full time

    It's exciting times at Orion and the energy sector, now is the time to be a part of our on-going success. We are looking for Delivery Managers (Overhead) to oversee the delivery of world-class infrastructure contract management services specialising in the Overhead network. This role is a great mix of collaboration and engagement across Orion, growing...


  • Christchurch, New Zealand Airways Full time

    My First Name- My Last Name- - Friend's Mobile No- Friend's First Name- Friend's Last Name- Friend's CVSend Cancel **Manager Technical Training**: **Firstly, a bit about us**: Airways provides air traffic management services across 30 million square kilometres - this is one of the largest areas of airspace in the world. Our people manage this airspace by...


  • Christchurch, Canterbury, New Zealand Airways Full time NZ$100,000 - NZ$160,000 per year

    About Airways:Our people manage New Zealand's 30 million square kms of airspace, providing air traffic control, surveillance, communication, flight inspection, mapping, and airspace design services. We work with government, regulatory authorities, airlines, airports, and the general aviation community to ensure pilots, passengers and goods reach their...


  • Christchurch Central, New Zealand Lyttelton Port Company Full time NZ$60,000 - NZ$90,000 per year

    Ka whati te tai, ka pao te tōreaWhen opportunity arises, we must be ready to strike before it passes.Employee Benefits:5 weeks annual leaveMedical InsuranceGym membership discountFree car parkingLyttelton based with harbour viewsAbout the roleAre you passionate about creating great learning experiences and ready to take the next step in your career? This is...

  • Training Advisor

    1 week ago


    Christchurch, New Zealand Christchurch City Council Full time

    **_E nga iwi, e nga karangatanga huri noa i te motu, tenei te mihi atu ki a koutou katoa. He piiraa tenei ki a koe. Haere mai ki te tono mo tetahi tuunga i te Kaunihera o te Taone o Ōtautahi._** Here at the Council, our work is our community. We feel a strong sense of connection to our city, as we play a vital role in making it the place to be, now and in...


  • Christchurch, New Zealand Datacom Full time

    Here at Datacom, we are transforming and continually adapting the way we work, collaborate, and create, in order to better serve our customers’ changing needs. By enhancing the way we work, we can better support our customers to achieve their business goals. Our continued commitment to deliver excellence to our customers is built around a true partnership...


  • Christchurch, Canterbury, New Zealand Airways Full time NZ$80,000 - NZ$120,000 per year

    About Airways International Ltd:Airways International Ltd (AIL) is the commercial arm of Airways New Zealand – providing air traffic services training, simulation & selection solutions, aeronautical information management, flight procedures and aviation consultancy services to the global aviation industry. As pioneers and market leaders, we partner with...


  • Christchurch, New Zealand CablePrice Full time

    **About us** With a proud history of over 65 years, CablePrice offers unsurpassed customer satisfaction for a multitude of industries across construction, quarry, mining, forestry, demolition and transportation. **The Opportunity** **Are you looking for your next challenge? Do you want to work for a company that is a significant player in the Heavy...


  • Christchurch, New Zealand Verizon Full time

    **When you join Verizon**: Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we...


  • Christchurch, New Zealand Datacom Full time

    **Please note**: this role is based in Christchurch and is a full time 12-month Fixed Term Contract role. To be successful in this role, you will need to be a New Zealand Citizen living in New Zealand. Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use...