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Local Service Manager

2 weeks ago

Auckland City, New Zealand Rentokil Initial Full time

Join our team and use your engaging leadership style to lead a team of service people to delivery high-quality service to our clients.
- Your chance to join a market-leading, global organisation
- Work within an experienced, supportive, and collaborative team environment
- Great package, onsite parking, and easy out-of-the-city location

Ambius and the division of Rentokil Initial has a great opportunity for a Local Service Manager to join the Team. You will use your collaborative and engaging leadership style to take on the responsibility to coach, mentor, and lead a team of service people to consistently deliver a high quality of service to our customers and encourage growth in our sales.
This is a highly customer-focused role and is ideally suited for someone with the desire and motivation to succeed and move up into more Senior roles within the Rentokil Initial business in the future.

**Responsibilities in this role include**:

- Coach, mentor and train the Service Team to achieve targets.
- Monitor and review service productivity rates, seek improvement and continually improve productivity, year on year.
- Implement the regional annual operational plan
- Conduct regular quality audits of specified client base and premises.
- Ensure Company service practices are met and identify opportunities to improve service standards.
- Ensure service efficiency is optimised through tools and technology available.
- Ensure the team’s company vehicles are maintained in a safe, reliable, and clean condition.
- Proactively resolve customers’ issues.
- Develop and maintain long-term customer relationships.
- 3 or more years in a similar services role
- 3 or more years experience within a management role with a services or operations background
- Experienced in implementing Worksite safety initiatives, dispute resolution and regular reporting to higher management
- High level communications and commercial experience
- The drive to lead by example to set a high standard of customer service

Please note that the applicant must have the right to live and work permanently or long-term in New Zealand. The successful applicant will be required to undertake a pre-employment Health Assessment (including a drug test) and complete a Ministry of Justice criminal records check, the results of which must be to Rentokil Initial's satisfaction.