Online Team Leader

2 weeks ago

Tauranga, New Zealand Foodstuffs North Island Full time

The Online Team Leader is required to manage, plan and organise the day-to-day running of the store’s Online team and Online shopping department in accordance to best practice policies and procedures. The Online Champion needs to ensure all tasks are efficiently and accurately completed in a timely, professional manner thereby encouraging customers to make repeated online purchases.

Hours: Tuesday to Saturday 45 hours per week

Key responsibilities will include:

- Manage, motivate, train and support the Online team.
- Handling all Online customer enquiries/complaints.
- Use product knowledge and customer service skills to make sales and encourage repeat business.
- Review department, wage and shrinkage reports to set, manage and drive KPIs and targets
- Manage rosters and wage percentages in conjunction with the Owner Operator and/or Store Manager
- Actively contribute to a team spirit of openness and inclusiveness where colleagues feel able to offer ideas.
- Value the importance of providing high-quality customer service.
- Continuously makes improvements for customers; seeking input from staff and customers to do so.
- Excellent time management skills.
- Adapt to changing circumstances and accept new ideas and initiatives.
- Physically fit and able to fulfil the requirements of the role.
- Ability to prioritise and multitask to consistently meet deadlines.

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