Host Responsibility Executive

1 day ago


Auckland City, New Zealand SKYCITY Full time

Do you have a passion for people and the ability to keep a level head in the most challenging of discussions? We're looking for that special someone who is keen to use their amazing people skills to join our hard-working team of Executives in the Host Responsibility team

**The role**:
Our Host Responsibility Executives play a key role both looking after our customers safety and ensuring business compliance by supporting the Host Responsibility programme effectively. You'll spend your workdays looking out for our customers by working through activities and processes to minimise gambling and alcohol related harm. You'll be required to document thoroughly and clearly any interactions held so as well as exceptional communication skills you'll need to be comfortable and competent using a range of computer systems including iTrak and Microsoft programmes.

**You**:
To start with you'll be someone a wealth of customer service experience who loves interacting with people. You'll be confident approaching customers and will have a warm, caring but also a composed disposition with exceptional awareness and attention to detail. You'll be naturally inquisitive and have a good sense of what is going on around you. Well-developed communication skills will be vital in this role, as well as a natural ability to deal with sometimes complex situations. You'll be someone who can think outside the square with an open mindset but are also able to stick to clear guidelines and follow protocol. You'll already have sound knowledge of Casino operations, perhaps from Surveillance, Security, Casino customer service or gaming management, plus knowledge of SkyCity's Host Responsibility Programme would be a huge bonus

**The must have's**:
You'll need to be at least 20 years of age for this role and as our casino is open 24/7, we'll need you to have full availability and be flexible to work on a rotating roster. A COA licence is needed for this position so a clear credit & criminal history is also important.

If you're looking for a rewarding role within the business, and you check the above criteria, this could be the right next move for you



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