Dynamic Reception Team Lead

4 days ago

Manukau City, New Zealand Green Cross Health Full time

Do you excel in delivering first class, front line customer service?
- Dedicated and supportive reception team
- Permanent Full Time Position - Based in Botany, Auckland

**About The Role - The Doctors Ti Rakau**

Our Reception team are at the forefront of our medical centre and are the first point of contact for all our patients. Friendly and professional service is of utmost importance to our medical centre and we are looking for a Reception Team Lead to encourage and support the team in maintaining high levels of service.

The focus of the role is to provide leadership and support to the medical centre's reception team whilst ensuring all receptionists are providing great service to our patients and are working to a high standard. You will be working with a highly experienced management team and will have support in your role from the Medical Center Manager.

Our practice has a great team culture and our reception staff work closely with a team of experienced health professionals.

Do you have what we are looking for?
- Previous experience in a Team Leader Position is advantageous
- IT Savvy and confident using a wide variety of digital communication platforms
- Significant customer service experience from a busy in-person/phone environment.
- Must be able to assist with problem solving regarding computers, printers, etc
- A professional, solutions focused attitude with skills in managing patient feedback and complaints, de-escalating situations, and improving customer satisfaction
- An unflappable personality with the ability to handle pressure in a busy clinic
- Experience with debtors, reconciliation, & raising purchase orders
- Experience in managing and maintaining internal and external relationships
- Exposure to Medtech Evolution is desirable
- A well organised, systems-orientated skill set and approach, with the ability to multi-task and a meticulous eye for detail
- Have high interpersonal and communication skills with patients and colleague

If you're looking for a role that offers more than just a job, working in primary care offers a real purpose and can be truly rewarding. If you are passionate about helping people and everything here resonates with you, we look forward to hearing from you.

Applicants for this position should have NZ residency or a valid NZ work permit.

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