Property Manager

2 days ago

Auckland City, New Zealand UniLodge Full time

**Culture and Benefits**

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We have a culture that’s built on trust and engagement and we go the extra mile to make your career at UniLodge as rewarding as possible. We'll provide you with:

- A great culture with fun events and activities
- Acknowledgement, rewards and benefits
- A multicultural and diverse environment
- Learning and development opportunities
- Employee Assistance Program

If you've got a warm and engaging personality and have the passion and drive to really make a difference, we'd love to hear from you. Because you'll fit right in

**About UniLodge**

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UniLodge is the leading provider of student accommodation in Australia and New Zealand and is currently in an exciting growth cycle as demand for our services is escalating globally. With a growing portfolio of over 100 properties, encompassing more than 30,000 beds, it’s a very exciting time to join the UniLodge team

**About your new role**

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We are seeking a Property Manager - Operations to join the team at Mayoral Drive Student Accommodation in Auckland. Working in partnership with the Auckland University of Technology, this property is home to 700 students and is a purpose-built student accommodation complex.

If you have previous accommodation management and leasing experience in a large complex with a focus on resident wellbeing and pastoral care, then this is the role for you

**Duties and Responsibilities**
- Manage the day-to-day operations including the provision of superior customer service, reporting, budgeting, planning, marketing and owner relations.
- Manage pastoral care matters and critical incidents, referring residents to community and university support networks as required.
- Recruit, manage and develop a team of high performing employees.
- Build and maintain relationships with each key stakeholder group (investors, university housing bodies, key learning institutions).
- Ongoing property management of the apartments including inspections and maintenance requests.
- Manage the property’s financial performance.
- Develop, implement, foster, and manage the Residential Life Program
- Be a member of the first response team and attend to critical incidents outside of office hours

**What you’ll need to succeed**

***
This role is not a standard hotel leadership role so previous experience in a similar capacity with a focus on leadership, pastoral care and wellbeing in a University/youth environment would be an asset. To be successful you will need to have the following experience:

- Previous operations management and leasing experience in the student accommodation, real estate or hospitality industry.
- Critical incident and pastoral care management experience is essential.
- Strong property management background.
- Knowledge of the university environment and ideally previous tertiary studies that have provided the experience to fully understand the complexities of University life.
- Previous experience with StarRez Property Management System would be advantageous.
- Highly developed interpersonal skills with the ability to problem-solve and manage conflict.
- A focus on service and quality with the passion to deliver outstanding experiences.
- Ability to provide evidence of a New Zealand Police Vetting.

**What you need to do now**

*

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