Manager Revenue and Refunds

5 days ago

Palmerston North, New Zealand New Zealand Government Full time

Lead one of the largest revenue portfolios in the public sector (~$5.3b annually)
- Drive operational excellence and continuous improvement in revenue and refund processes
- Join a high-performing, values-driven team making a real impact for Aotearoa
- Permanent full time opportunity based in Palmerston North

**Te Whiwhinga mahi | The opportunity**

We're looking for a Manager Revenue and Refunds to lead the team responsible for the collection, reconciliation, and refunding of key revenue streams at NZTA Waka Kotahi. In this role, you'll ensure the integrity and efficiency of our revenue systems and processes, contributing to the financial health of one of New Zealand's largest public sector organisations.

You will:

- Lead and coach a team of Finance Officers to deliver high-quality financial operations
- Oversee revenue collection, disbursement, and refund processes
- Ensure compliance with legislative and business obligations
- Collaborate across teams to improve systems and processes
- Maintain robust internal controls and manage fraud risk
- Support business continuity and knowledge sharing

You can find out more about the role here: Position Description.

**Ko koe tenei | About you**

To be successful in this role, you will bring:

- Proven experience leading financial processing teams in high-volume environments
- Expertise in public sector accounting and revenue management
- Strong knowledge of financial systems and internal controls
- Excellent communication and stakeholder engagement skills
- A collaborative, improvement-focused mindset
- Tertiary qualification (preferably postgraduate) in a relevant discipline or equivalent experience

You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Maori and promote tikanga and Te Reo Maori. You will also have knowledge of, or a willingness to gain an appreciation of Te Tiriti o Waitangi as it applies in the public service.

**Mo matou | About us**

You'll be part of the Te Ama - Commercial and Corporate group, within the Financial Operations team. Our purpose is to provide sound commercial and financial services that enable NZTA Waka Kotahi to deliver on its strategic objectives. The Revenue & Refunds team ensures robust and efficient revenue collection processes are in place to support this.

**Ka whiwhi koe i te aha | What you will get in return**

At NZTA Waka Kotahi, we offer more than just a job. You'll enjoy:

- A competitive salary and benefits package
- Flexible working arrangements
- 5 weeks annual leave
- Income Protection and Critical Illness Insurance for permanent employees
- A supportive, inclusive culture where your contribution is valued

**Me pehea te tuku tono | How to apply**

**Ra Katinga**| Applications close: Wednesday 27 August 2025.**

To be considered for this position you must have a legal right to live and work in New Zealand.

NZTA| Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

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