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Trade Support Team Member

2 weeks ago

Auckland City, New Zealand Fletcher Building Full time

**General Information**:
**Job Type**

Permanent

**Category**

Sales

**Business**

PlaceMakers

**Location**

Auckland

**Job Reference**

40787

**Posted Date**

09-Jul-2025

**Closing Date**

06-Aug-2025

**Description**:
**About the role**:

- This role will see you be responsible for providing exceptional customer service and support to our Account Managers, suppliers, and Mandarin speaking customers. Your main objective will be to ensure a seamless customer experience by managing customer inquiries, providing product advice, quotes, and pricing information, and seeking out solutions to meet customer needs.

Daily you will be responsible for - Seek out value-added solutions for internal and external customers.
- Take clear briefs from stakeholders on what is to be quoted and prepare document details as needed.
- Daily and weekly planning with account managers & team leaders to ensure all opportunities are captured.
- Providing customers with product advice, quotes, and pricing information as well as tailored solutions

**This is a permanent full-time role, offering 40 hours a week, Monday-Friday 8:30am-5pm, based in our Albany branch.**

**About you**:

- Proven Customer Service and/or Administration Experience
- Building Industry experience or product knowledge required for this role.
- Excellent communication abilities, and fluent in Mandarin and English, both verbal and written
- Be able to work under pressure and organise your time and environment for maximum efficiency.
- Computer literacy is important, confident user of Outlook, word & general computer software, however, full training will be given on our in-house computer systems.
- Thrives in team environments, eager to adapt and expand knowledge.

**Our Benefits**:

- Competitive base salary and staff-buying privileges
- Genuine development opportunities that come with being part of the wider Fletcher Building Group
- Women in Sales initiative - a dedicated programme whose core focus is on providing opportunities to women in our network to upskill, learn, grow and achieve their personal and career aspirations.
- Employee Education Fund
- Health & Wellbeing initiatives including an Employee Assistance Programme

**Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.**
- We are proud of the incredible diversity of people who make up our business As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand._