Customer Service Broker

2 weeks ago

Mount Victoria, New Zealand Aon Corporation Full time

Posting Description:
**Customer Service Broker**

Aon exists to shape decisions for the better - to protect and enrich the lives of people in Aotearoa, and around the world. Our colleagues provide our clients in over 120 countries and sovereignties with advice and solutions that give them clarity and confidence to make better decisions to protect and grow their business.

In New Zealand, our brokers are locally available in over 70 communities around the country. Whether it’s personal, business, or Agri insurance - our brokers are real humans that are passionate about ensuring our clients are properly protected.

This is an Office Based role located at our Wellington Branch on Willis Street.

**About the role**

Set within a fast-paced contact-centre environment, this varied role will see you engaging with customers, distributors and insurers to deliver best fit solutions and outcomes, whilst providing an outstanding service experience.

Your day-to-day responsibilities will primarily include:

- Responding to 0800 customer service lines
- Assisting customers with new policies, claims, and updating details
- Acting as liaison on all broking issues, including claims and underwriting
- Maintaining files and assisting with credit control
- Occasional outbound service calls

**What makes working at Aon Aotearoa New Zealand different**
- As a Customer Service Broker you will have the opportunity to collaborate with teams across our organisation
- Your valued contributions will play a key part in the delivery of our Customer Service solutions
- With our commitment to your development, this role sets you up on a longer term pathway into various areas of the organisation
- You will have access to a range of benefits that we hope will make an impact on your life when and where it matters most including access to a range of subsidised insurance coverage - Life, Income and Trauma, Partially Subsidised Southern Cross Health Insurance, access to extensive Wellbeing programmes, and a reward leave programme

**Skills and experience that will lead to success**
- Customer Service or Contact centre experience (highly regarded)
- Strong problem solving capabilities
- Great organisation skills, with an eye for detail
- Strong communication skills (both written and verbal)
- Ability to work efficiently and accurately under pressure
- A great team player with the ability to get along with a wide variety of people
- Computer proficiency with a good knowledge of Microsoft Office (e.g., Outlook, Excel etc)

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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