Customer Service Representative

1 week ago


Wellington City, New Zealand New Zealand Government Full time

Students and Global EngagementWellington
We currently have an exciting opportunity for a highly motivated Customer Service Representative to join our Campus Information team in Wellington. Our Campus Information Customer Service Representatives are the first point of contact for our prospective and current students to provide excellent, friendly, and informative support on university services. 
Key components of the role are assisting students with a range of enquiries, such as:

- general understanding of qualifications and courses
- admission and enrolment assistance
- fee payments and StudyLink support
- student ID cards and updating personal information
- other key student support services at Massey University.

What we are looking for
To grow and be successful in this role, you will ideally bring:

- a commitment to tangata whenuatanga and Te Tiriti o Waitangi partnership in Aotearoa
- willingness to practise and develop the use of te reo and tikanga Māori
- experience working in a customer-focused environment, with strong communication, problem-solving and customer service skills
- ability to thrive in highly regulated environments, with excellent time management skills
- ability to work under pressure with empathetic and resilient nature

It is essential you have demonstrated experience in building and maintaining strong, client relationships and can demonstrate an ability to provide prompt and efficient service to our customers or escalate queries where appropriate. A tertiary qualification is preferred but not essential, however, previous study in, or knowledge of the New Zealand tertiary education environment is desirable.
What we offer
At Massey University we embrace diversity and talent and provide our employees with an excellent working environment and an extensive range of opportunities to develop intellectually, professionally, and personally.

**Employee benefits include**:

- up to 6.75% company superannuation scheme
- a competitive salary with four weeks annual leave plus 1-week paid university holidays
- study and career development opportunities and discounts on internal and external services.



  • Manukau City, New Zealand Service Foods Full time

    We are seeking an experienced and reliable Customer Service Representative to join the Night Shift Team at our Auckland branch. **Mō te tūranga mahi | About the role** As a Customer Service Representative at Service Foods, you will be the primary point of contact for our customers, managing inquiries, processing orders, and resolving issues. Using...


  • Manukau City, New Zealand Service Foods Full time

    **Service Foods Auckland is seeking motivated and customer-focused individuals to join our team as a Customer Service Representatives.** **About the Role**: In this role, you will be the first point of contact for our valued customers — managing inquiries, processing orders, and resolving issues efficiently and professionally. You’ll use Salesforce...


  • Napier City, Hawke's Bay, New Zealand service foods Full time NZ$45,000 - NZ$55,000 per year

    Service Foods Napier is seeking a motivated and customer-focused Customer Service Representative to join the team.About the Role:In this role, you will be the first point of contact for our valued customers — managing inquiries, processing orders, and resolving issues efficiently and professionally. You'll use Salesforce (CRM) and Sage (ERP) systems to...


  • Auckland City, New Zealand Service Foods Ltd Full time

    Join a fast-paced, customer-focused team at Service Foods! **We are looking for an experienced and reliable Customer Service Representative to join our Afternoon CSR team in Mangere, Auckland.** **Mō te tūranga mahi | About the Role** In this role, you will be the first point of contact for our valued customers—handling inquiries, processing orders,...


  • Wellington City, New Zealand HAYS Full time

    Customer Service Representatives - Lower Hutt, Wellington **Your new role** We are working with a great organisation who are looking for Customer Service Superstars to join their team immediately! **What you'll need to succeed** Any previous experience within a facilities or maintenance environment would be an advantage! **What you need to do now** If...


  • Wellington City, New Zealand New Zealand Government Full time

    About us The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and...


  • Wellington City, New Zealand Shred-X Full time

    **Customer Services Representative** **Post Haste Group** **Wellington** **Looking for an exciting new career in the freight industry?** **Then look no further, your future is here** Here at Post Haste, we have established a strong and dynamic presence within the Express Parcel industry, developing a reputation for looking after our customers and staff...


  • Wellington City, New Zealand HAYS Full time

    Customer Service Representative Temporary Assignment in Lower Hutt **Your new role**: Will be starting ASAP and you will be providing administration support and reception duties such as: - Meeting and greeting visitors - Scheduling appointments - Handle difficult enquires and have strong problem-solving/decision-making skills - General administrative tasks...


  • Wellington City, New Zealand Post Haste Group Full time

    **Customer Services Representative** ** Post Haste Group** ** Wellington** ** Looking for an exciting new career in the freight industry?** **Then look no further, your future is here** Here at Post Haste, we have established a strong and dynamic presence within the Express Parcel industry, developing a reputation for looking after our customers and...


  • Wellington City, New Zealand StraitNZ Full time

    Since we first set sail in 2002, here at Bluebridge Cook Strait Ferries we’ve worked hard to make sure each of our sailings are a unique and memorable experience! This is no ordinary, same-same kind of job. Our **Customer Service Representatives** are the face of Bluebridge. They are here to help make our customers realise the excitement of a Cook Strait...