Front Office Manager

Kaikoura

**Requirements**:
**About the role**

If you are passionate about service and have a smile to match, we are seeking a Front Office Manager for our beautiful Sudima Kaikoura Hotel. This is a full time role on our Leadership Team.

This key role manages the smooth and efficient day to day operations of the Front Office reporting to the Operations Manager.

You will be able to lead a large Front Office Team to deliver an incomparable service experience and communicate at all levels. Managing and reporting the day-to-day operations of our front office will be high up on your priority list. You will be responsible for ensuring our guests are satisfied with their experience and solving any problems that arise through efficient multi-tasking.

As a Front Office Manager you are a true leader, and are passionate about coaching and inspiring the Front Office team through their hospitality careers. You will have at least 3 years of hotel front office experience and previous people management experience is a must.

This is a permanent, full time role based at Sudima Kaikoura. The salary rate is $65,000 with a guaranteed minimum of 40 hours per week.
- Confident, well motivated, enthusiastic and calm under pressure
- Takes pride in work and has exceptional attention to detail
- Flexible and adaptable in approach
- Ability to prioritise and work to deadlines
- Work to a high standard, accurate and organised
- Approachable and flexible & a team leader
- A passion for team development and mentoring

**Organizational Responsibilities**:
Environmental, Social, and Governance (E.S.G) Commitments
- Our People: Celebrate diversity and Inclusion, ensure inclusion of Te Reo Māori and people with Disabilities and Neurodiversity as a priority within our organization at every opportunity, focusing on the wellbeing and growth of our people and communities in line with our values and ESG commitments.
- Environmental sustainability: within the scope of your position ensure decisions, materials and supplies are in line with our ESG commitments for environmental sustainability.

**Requirements**:
**About you | Ko koe tēnei**

**Required Qualifications & Responsibilities**:

- NZQF Diploma (ANZSCO Skill Level 2)
- OR At least three years of relevant experience may substitute for the formal qualifications listed above
- Be responsible for ensuring a smooth check in and out process and guest satisfaction.
- Oversee and ensure Front Office and Guest Service departments are staffed and running effectively and efficiently.
- Oversee and ensure personal presentation as well as departmental grooming standards are held as per the company policies.
- Oversee safe evacuation of the hotel should the situation arise.
- Oversee rosters
- Be available to work all shifts
- Current LCQ, General Managers, and First Aid Certificate
- Excellent written and verbal English communication and interpersonal skills
- Essential understanding of all Front Office systems and processes
- Strong leadership ensuring department compliance across Health & Safety, Company Procedures, and legislation
- Report daily to the team and Operations Manager
- Reporting on monthly budgets and P&Ls
- Have a full NZ Drivers License

**Benefits**

**He kura te tangata - We are all valued
**As an Employer of Choice,** we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too
- Fantastic employee discounts at our hotels, restaurants and spas across New Zealand
- Kaikōura has an attractive work life balance, with close proximity to the sea and marine activities. Surfing, fishing, scuba diving and outdoor adventure are just some of the activities the area boasts
- Staff uniform and meals on duty provided
- Develop your Te Reo and cultural responsiveness with the hotel being part owned by the local iwi and being situated in the growing cultural hub for the South Island
- Family and friends rates within our network of hotels
- Excellent reward & recognition events
- Long service and anniversary gifts and benefits
- Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
- Wellbeing programme including Health insurance discounts
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own online digital learning platform

Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.

**_ We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible