Casual Visitor Host

2 days ago

Auckland City, New Zealand Auckland War Memorial Museum Full time

Posted: 04/06/2025

Closing Date: 25/06/2025

**Job Type**: Casual

Location: Auckland

Job Category: Call Centre and Customer Service

**Tāmaki Paenga Hira: Tui tui hono tangata, whenua me te moana.**

**Auckland War Memorial Museum: Connecting through sharing stories of people, lands and seas**

Auckland Museum is a much-loved culture and heritage organisation at the heart of Auckland's identity, committed to outstanding management of its world-class collections, developing and sharing engaging content through its galleries, exhibition, events, educational programmes and the permanent and volunteer staff who tell the Museum's stories. We are Auckland's home of commemoration as well as the country’s oldest research institution and a major tourist destination.

The Auckland Museum is seeking an approachable and motivated Visitor Host to help us deliver a world-leading experience. In this front-facing role, you’ll provide outstanding customer service and engage positively with the public, all while ensuring the safety and security of our visitors, staff, and precious collections.

As part of our best practice, we pride ourselves on being Friendly, Helpful, and Welcoming in every interaction. If you’re passionate about people, culture, and creating memorable experiences, we’d love to hear from you.

The fundamental part of a Visitor Host is to be the first point of contact for all our visitors to provide a warm welcome and a great visitor experience in keeping with Manaakitanga (respect, humility, kindness and honesty to others) and Kaitiakitanga (guardianship and protection).

Our Visitor Hosts also process of visitor payments including cash handling, EFTPOS, and ticketing.

**Desired Skills and Experience**:
**We are looking for people who have**:

- Previous experience in a customer-facing role, or a strong willingness to learn
- Provide a warm and engaging welcome to all visitors
- Outstanding customer service skills with a proactive, solutions-focused approach
- Respond to visitor inquiries and concerns with professionalism and empathy
- The ability to remain calm under pressure, handling challenging situations with empathy and composure
- Strong situational awareness, able to monitor gallery and public spaces to help protect the safety of visitors, staff, and collections
- Experience or willingness to carry out security-related tasks, including access control, incident reporting, and active awareness.
- Confidence in responding to emergency situations, including evacuation procedures and first response actions to support public safety
- Cultural awareness and sensitivity, with an understanding of the diverse communities, protocols, and traditions represented in Auckland
- Cash handling experience, with good numeracy skills and attention to detail

Job ad closes: 25th June 2025

Auckland Museum offers a rich and fulfilling work life where we embrace diversity and nurture our bicultural capability as demonstrated in our Teu le Vā and He Korahi Māori strategies. We also offer a range of great benefits including an award-winning wellbeing programme.

**This is a great opportunity for someone looking to be part of a fabulous New Zealand organisation committed to telling our national and Auckland stories, reflecting our unique place in the South Pacific.**

**He Oranga Tāngata ka ao**

**Enriching lives: Inspiring discoveries

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