Plan Administration

**Plan Administration - Specialist**

**What can you expect?**

We offer the opportunity to join a company that is not only winning, but is transforming in the most exciting way possible. Our company prides itself on our “people first” culture with our CEO, Martin Lewington, dedicated to Mercer New Zealand being a leading employer. This means that great performers are able to thrive, and are greatly rewarded. We commit to putting our people at the heart of what we do, with career development, learning opportunities, financial rewards and making your journey with us FUN and purposeful. Keen to chat?
- _ Modern Wellington CBD location_
- _ Competitive package with industry-leading benefits_
- _ Great time to join this global organisation in Growth Phase _

**What is in it for you?**

At Mercer, we recognise that our most important asset is our people. We offer benefits and programs that support career development such as professional development support, exam and study assistance and global rotation opportunities which will support and nurture you with opportunities to reach your full potential. We also recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering benefits such as flexible working and much more
- Flexible hybrid work environment
- Leading training and development programs
- Professional environment where your career path really matters and is supported in our global organization
- Great team of energetic and supportive colleagues
- Genuine work life balance

**We will count on you to**:
In this role, the Plan Administration - Specialist drives and actively participates and initiates process improvements and best practices to enhance client and customer experience. This extends to coaching and upskilling colleagues in all administration tasks across the team.

**Core Responsibilities;**

**Complex Processes and Escalations**
- Oversees and is accountable for all complex processes to ensure that they are completed within service level agreements and to a high standard of quality. This includes but is not limited to Insurance, Interest Rate and Investment & Redemption processes.
- Provides support to the team with escalated member and client enquiries.

**Data Integrity and Reconciliations **- Subject matter expert (SME) on the data we hold across various systems, extracting the data and performing analysis and reconciliations. Responsible for variance remediation with support from Fund Administrators

**Annual Review Support - **Providing technical and data support to the annual review processes of Schemes. This includes but is not limited to Reconciliations, Data Extracts, Auditor liaison, Statement Production and Group Life reviews.

**Continuous Improvement** Promote and actively engage a continuous improvement culture within the team to ensure gains in quality, efficiency, risk reduction and enhanced customer experience.

**Reporting** Ensures the completion of all client and regulatory reporting within the team is completed within service level agreements and to a high standard of quality.

**Collaboration** - Work and collaborate with other Administration Specialists across the operations team to ensure best practice is being carried out as well as participating in workshops to improve our processes

**Support**
- Contribute to the overall team morale by maintaining professional and positive working relationships with colleagues and adhering to Mercer policies and procedures. Act as a mentor and contribute towards the training of other colleagues within the team. Review the Training Registers within the Team to ensure ongoing progress and identify potential knowledge gaps in the team.
- Ensure the team continues to operate positively in Team Leader absence and assume the technical leadership during these periods.
- Working with the Team Leader to identify and develop colleagues to ensure backup contingencies are in place and succession planning pathways are created.
- During periods of increased workloads and/or staff absence, assisting the team in carrying out Fund Administrator duties to ensure service level agreements are maintained.

**What you need to have**:
**Education & Experience**
- Degree qualified (or studying towards) in Finance, Business, Law or Commerce related degrees.

**Knowledge & Skills**
- Minimum 3 years’ experience within an administration or customer service environment and/or
- Minimum 2 years’ experience with KiwiSaver or other superannuation scheme administration
- Interested in learning ‘how stuff works’ and understanding how one tasks impacts another
- Confidence and professionalism to communicate directly with customers - sometimes in challenging situations - both verbally and in writing, to deliver great outcomes
- Computer skills (Intermediate Microsoft Office)
- Great attention to detail
- Ability to work under pressure to meet strict deadlines
- Initiative in making decisions and a desire to contribute