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Store Manager

3 weeks ago

North Shore, New Zealand Gossamer Trading Ltd (Crown Hill Liquor) Full time

As a Liquor Store Manager for Crown Hill Liquor, you will be responsible for overseeing all aspects of store operations to ensure the efficient and profitable running of the establishment. This role requires excellent leadership, customer service, and organizational skills.

A minimum of 30 hours gauaranteed per week.

**Job Requirements**:

- A minimum of 2 years work experience in Retail industry or a Level 5 qualification in Business management.
- Hold a valid Manager's certificate
- Excellent leadership and communication skills.
- Financial acumen with experience in budgeting and sales analysis.
- Ability to work in a fast-paced environment and handle multiple tasks effectively.

**Key Responsibilities**:

- Determine the product mix and stock levels to meet customer demands and seasonal requirements.
- Maintain accurate records of stock levels and coordinate restocking to avoid shortages or overstocking.
- Evaluate and source new products to enhance the store's offerings, ensuring quality and variety.
- Sell products to customers, offering advice on product selection and usage, including wine and liquor pairing.
- Provide exceptional customer service to build strong relationships and enhance customer satisfaction.
- Address and resolve customer inquiries or complaints promptly and professionally.
- Develop and implement marketing policies, promotions, and advertising strategies to increase store visibility and sales.
- Organize events such as wine or spirits tastings to attract and engage customers.
- Monitor market trends and competitor activities to adjust marketing and pricing strategies.
- Set competitive pricing strategies while ensuring profitability.
- Maintain financial records, including sales, expenses, and budgets.
- Prepare and manage budgets to achieve financial goals.
- Recruit, train, and supervise staff to ensure they perform to the highest standards.
- Schedule shifts and manage workloads to ensure the smooth operation of the store.
- Foster a positive and collaborative working environment.
- Ensure compliance with occupational health and safety regulations and liquor licensing laws.
- Maintain a safe and secure environment for staff and customers.
- Stay updated with relevant regulations to mitigate risks and avoid penalties.