Store Manager

1 week ago

North Shore City Auckland, New Zealand Yash raj private ltd Full time

Minimum 30 hours guaranteed per week.
At least one year of relevant experience or at least a level 5
qualification.

**Key Responsibilities**:

- **Operational Management**:

- Oversee daily operations across all departments, ensuring the smooth running of the kitchen, retail front, and delivery services.
- Implement and maintain store policies and procedures to ensure efficiency and consistency in operations.
- Identify operational challenges and streamline processes to enhance the overall customer experience.
- **Staff Leadership and Development**:

- Lead, mentor, and manage the team, ensuring staff are motivated, well-trained, and performing at their best.
- Develop training programs specific to Beach Pizza Orewa, focusing on customer service, food safety, and operational excellence.
- Monitor staff performance and provide constructive feedback to help staff grow in their roles.
- **Customer Service Excellence**:

- Ensure that Beach Pizza Orewa delivers exceptional customer service, with a focus on speed, quality, and satisfaction.
- Handle customer complaints and inquiries professionally and efficiently, ensuring positive resolutions.
- Monitor customer feedback and implement service improvements to enhance customer satisfaction.
- **Inventory and Stock Management**:

- Oversee inventory management for both pizza ingredients and retail products, ensuring that stock levels meet demand while minimising waste.
- Manage relationships with suppliers, ensuring timely ordering and delivery of high-quality ingredients and goods.
- Conduct regular stock audits to prevent shortages or overstocking.
- **Budgeting and Cost Control**:

- Manage store budgets, ensuring cost-efficiency in labour, inventory, and operational expenses.
- Work closely with ownership to ensure pricing strategies align with the business's financial goals.
- Control wastage in the kitchen and retail areas by optimising inventory and scheduling staff efficiently.
- **Compliance and Safety Standards**:

- Ensure the store complies with all local regulations, including food safety, health, and occupational safety standards.
- Maintain a clean and hygienic environment in all areas of the store, including the kitchen, customer dining areas, and restrooms.
- Conduct regular safety checks and ensure staff adhere to health and safety protocols.
- **Product Quality and Consistency**:

- Maintain the high quality and consistency of all menu items, ensuring pizzas and other products meet Beach Pizza Orewa’s standards.
- Oversee kitchen operations to ensure that food is prepared according to recipes and customer preferences.
- Monitor the presentation and freshness of retail products to ensure customer satisfaction.
- **Marketing and Promotions**:

- Work with management to plan and execute local marketing campaigns and promotions to increase foot traffic and sales.
- Ensure that promotional materials, in-store displays, and signage are effectively placed to engage customers.
- Monitor the success of promotions and adjust strategies to maximise impact.
- **Leadership and Store Culture**:

- Foster a positive, team-oriented work environment that aligns with the values of Beach Pizza Orewa.
- Act as a role model for staff, setting high standards in customer service, operational excellence, and teamwork.
- Participate in hiring, onboarding, and building a strong, cohesive team.

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