Service Supervisor

**Build your best future with the Wormald team in Hawkes Bay**

At Wormald, we have a strong, stable and supportive team culture, and we’re passionate about what we do - Fire Protection

We are the leading fire protection specialists in New Zealand, we have been protecting people and property here for over 135 years and enjoy a reputation of providing the most capable and reliable safety products and services nationwide.

You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the team and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away

We have an opportunity for a **Service Supervisor **to join our team in **Napier**

As our **Service Supervisor**, you will be responsible for all day-to-day running of Service team to ensure financial and customer expectations are meet. You will be required to organise staff and other organisational issues within the department including all material to ensure jobs are completed on time and in spec. The position involves all tasks related to the smooth operation and well-being of the department.

**What we offer**:

- Fulltime Permanent employment; 40 hours per week
- You will be supplied with a fully maintained company vehicle, smart phone, laptop, PPE and uniform
- You will get ongoing training and opportunities for professional development and upskilling including NZQA qualifications
- Competitive salary package based on your skills and experience

**What you will do**:

- Ensure that work carried out is to the satisfaction of the customer and is of the highest quality in the industry and meets all legal and technical requirements
- Ensure that work is done in an efficient and timely manner so as to maximise the department profitability by using the department’s resources most efficiently
- Installation, fault finding and repair of existing and new systems to the required standards and to the satisfaction of the customer
- Accurate and punctual timekeeping of labour and materials expended.
- Maintain documentation for both management and clients relevant to each job on a daily basis
- Liaise with clients, regularly communicating the condition of the system/s, including gaining approval for the undertaking of any repairs required
- Pursue all opportunities to obtain additional business and expand our client base

**How you will do it**:

- Participate in training offered by the Company and outside sources to keep abreast and ahead of developments in the industry and to improve your own skills
- Create a rewarding and fulfilling working environment for all staff
- Provide enthusiastic and energetic leadership
- Encourage positive attitudes, initiative, company loyalty, and participation in company programs
- Review staff on a regular basis to monitor their progress and to implement any programs to maximise their effectiveness
- Ensure that all staff work in a safe working environment and make any and follow all health and safety guidelines
- Report all health and safety incidents to the appropriate authorities immediately
- Take all steps practical to ensure that Wormald is held in the highest regard by our clients
- Demonstration of enthusiasm towards products and services both used and provided by the company
- Promote work outside of your department and immediately pass all enquires to the appropriate department
- Liaise and follow up with clients to ensure their satisfaction
- Actively pursue new clients to increase Wormald’s client base
- Pass on any opportunities for the company that you many come across to your manager
- Report weekly to the Branch Manager on the Service Team’s financial performance
- Promptly advise management of any future shortcomings and the reasons why so that corrective action can be taken
- Ensure work carried out is invoiced promptly. Jobs invoiced within 48 hours of completion
- Close jobs, take profit, close purchase orders and other administrative duties required to maintain a tidy ledger
- Liaise with the credit control department and coordinate and participate in whatever steps are required to be taken to reduce the outstanding debts to the lowest possible level
- Estimate and action client request and job variations as necessary
- Monitor workload and dispatch resources to suit
- Monitor the control and use of company tools and equipment within the department
- Ensure that company vehicles are kept in a safe, clean, and tidy condition
- Ensure that all staff have adequate tools and equipment to perform their jobs
- Ensure all staff have and use Personal Protection Equipment, and that it is maintained in good condition

**What we look for?**
- Previous experience supervising/leading a team would be advantageous
- Must have previous exper