Quality Administrator

3 days ago

Christchurch, New Zealand Switched On Group Full time

We are looking for a dedicated administrator with a passion for resolving customer complaints.

The Quality Administrator is a key part of the team, who will be responsible for handling all customer complaints as well as supporting the Quality team in the day-to-day administration function.

You will bring with you a positive attitude, ability to think outside the box and thrive on finding solutions and suitable outcomes while maintaining a high level of professionalism.
- Key responsibilities include but not limited to:_
- Working on and closing out complaints within time frames
- Build positive relationships with customers, trades and internal team members to effectively create and reach solutions.
- Invoicing and variations
- Assist Quality team with administration tasks
- Assist Trade team with administration when required

This complex and dynamic environment will require someone who can manage different challenges, conflicting priorities, and the ability to self-manage your time and workload, while maintaining the Switched-On visions at the forefront.

**Requirements**:

- Previous experience dealing with customer complaints or conflicts
- Proven administration experience
- Building industry knowledge preferred but not essential
- Experience using CRM systems and MS office products
- High attention to detail and accuracy
- Strong verbal and written communication and ability to adapt to your audience
- Empathetic but professional approach
- Strong negotiation skills

**Benefits**
- Flexible working environment
- Southern Cross Medical Insurance
- Great company culture where family matters
- Focused but fun team environment
- Employee Recognition program
- Growth opportunities within our wider group of companies

**About the Company**

We have a team of individuals with a collective passion of Enhancing Peoples Environments. Our purpose driven family business has been enhancing homes and communities across Aotearoa since 1983. Collectively we are on a journey to maintain over 15,600+ kiwi homes and are set to complete over 100,000+ customer requests this year.

We're looking for passionate, socially conscious people with a passion for delivering quality work and who want to help enhance the environments of everyday New Zealanders.

**How to apply**

If this role sounds like you click the **APPLY** button now.

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