Helpdesk Team Leader

7 days ago

Wellington City, New Zealand ECL Group Full time

ECL Group is a specialist supplier of equipment, services and maintenance activities that encompass installation, maintenance, and repairs to fuel systems, car washes, forecourt controls, and technology solutions such as payment systems and other associated infrastructure, hardware and software. We pride ourselves on our innovative ways, delivered by our passionate, committed, and highly skilled workforce. Due to an internal promotion, we are seeking to recruit a Team Leader who appreciates that "customer experience" is everything and that our people are the cornerstone of our success. You will champion the customer experience and develop team members' service delivery skills to a new level. You will be technology savvy, a great coach, mentor, and be tactful and diplomatic. Ideally, you will have experience with performance management procedures, operational management, recruitment and be capable of making tough decisions. This role will suit someone who wants a challenge, thrives in an environment where they can implement positive change, and someone who has a true passion for top-quality results. You will accept nothing less than the best, and inspire staff to strive for excellence every shift. To be able to competently perform the role you will have the following skills and experience: - Have an eye for detail and a high level of accuracy - Be prepared to develop your people management skills - The ability to prioritise and organise work independently - Ability to remain agile and adapt to the changing needs of internal and external customers - Excellent verbal and written communication skills - Great time management & self-motivation - Prepared to take ownership of issues and see them through to an outcome that is positive for all parties - Excellent planning skills and problem-solving ability - At least an intermediate level of the Microsoft suite especially Excel and Word. In this role, your responsibilities will include: - Coaching and development of staff - Process improvement - Performance management - Staff training - Recruitment - Operational\Roster Management This is a great opportunity to really make your mark as a leader

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