Lending Operations Analyst

**Req ID**: 107596
**Department**: NZ Personal Banking Customer Service Operations
**Division**: New Zealand
**Location**: Auckland
Ko Mātou - About Us
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Mō te tūranga - About the role
This role is within the ANZ Adviser Assessment team which takes pride in being a Centre of Excellence for home lending. Our assessment team is a market leader for the volume of mortgages we underwrite and has consistently been recognized for service excellence across the industry. One of the great things about ANZ is the wide range of unique and interesting roles that provides you with the opportunity to continuously grow.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Start Date**: 16 February 2026
**Role Location**: ANZ Raranga, Sylvia Park, Tāmaki Makaurau - Auckland
**Role Type**: Permanent, Full-time (multiple vacancies available)
Ka aha tō rā e kite ai? - What will your day look like?
**As a Lending Assessment Specialist, you will**:

- Support customers in saving for, buying and owning their own home or investment property.
- Coach customers through each step of the journey, ensure their experience with ANZ is seamless and maintain relationships with existing customers.
- Deliver on our Customer Promises to ensure customers are strong advocates for ANZ.
- Identify appropriate products and solutions to meet your customer’s needs and deepening customer relationships.
- Develop strong knowledge of your local market, become an active member of your local community, enjoy business development activities and truly understand our customers.
- Act as a mentor and coach to other members of the branch and enjoy inspiring them to provide the best possible customer experience.

Ōu Pūkenga? - What will you bring?
To grow and be successful in this role, you will ideally bring the following:

- Have a strong customer focus, with home lending and retail banking experience
- Be financially savvy, with a keen attention to detail
- Be an active user and promoter of technology to educate customers about digital solutions
- Be able to multi-task and be highly adaptable to change and ambiguity
- Be an excellent communicator with great presentation and interpersonal skills
- Be skilled at managing priorities, ensuring tasks are handled efficiently and with focus

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
He aha te take e uru ai koe ki a mātou? - So, why join us?
From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.
We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.
Tō aramahi ki ANZ - Your Career at ANZ
There's something special about being part of ANZ, you're part of a work whānau striving towards a common purpose: shaping a world where communities thrive. Our teams do this by helping people make the most of what they have, to transform ideas, hard work and ambition into reality.
Career development means different things to different people. It may simply mean developing a skill, broadening your experience by moving sideways or stretching yourself by moving to a different business. How you manage and develop your career is up to you. That's why we're committed to helping you do this by providing you with the support, tools and resources you need to take the next big step in your career, towards even bigger things with us in t