Customer Care Representative

2 weeks ago

Christchurch, New Zealand Medigalaxy Australia Full time

**About the company**:
Medigalaxy is Australia’s leading health group. We provide essential assistance and support to families and their loved ones with access to various customized home health services to meet every family’s unique needs.

**About the role**:
**Position**: Client Happiness Officer (CHO)

**Location**: New Zealand

**Employment Type**: Contract - Full-time permanent - Hourly rate

**Working arrangements**: Flexible. 100% Work from Home.

**Salary & Wages**:

- $30 - 35 AUD per hour. Paid fortnightly.
- Total working hours can vary from 5 to 40 hours per week, depending on the number of clients in your portfolio.

**Report to**: Branch Manager

**Position Summary**:
The Client Happiness Officer (CHO) plays a crucial role in making sure customers are happy and loyal. This job requires great people skills, a deep understanding of what customers need, and the ability to solve problems quickly. The main goal is to maintain good relationships with customers, build brand loyalty, and help the organization succeed. The CHO will be responsible for making sure customers are very satisfied by dealing with their questions, solving problems, and keeping positive relationships with them. This job requires great communication skills, empathy, and a strong commitment to providing excellent customer service.

**Key Responsibilities**:

- Building strong relationships with clients to understand their requirements.
- Addressing client inquiries promptly and effectively.
- Collaborating with internal teams to improve overall customer experience.
- Identify and assess customers' needs to achieve satisfaction
- Resolve customer complaints and issues with patience and empathy
- Build sustainable relationships and trust with customers through open and interactive communication
- Keep accurate records of customer interactions and transactions
- Collaborate with other teams to ensure a seamless customer experience
- Provide feedback on the efficiency of the customer service process
- Stay updated on product knowledge and company policies to effectively assist customers

**Qualifications**:

- Strong communication skills, both verbal and written.
- Ability to multitask and prioritise tasks effectively.
- Proven work experience in customer service or a related field
- Excellent communication and interpersonal skills
- Ability to remain calm and courteous under pressure
- Strong problem-solving abilities
- Proficiency in CRM systems and MS Office
- A positive and customer-focused attitude
- Ability to work well in a team environment
- Having a nursing or community service degree is highly preferred.
- Having any experience with NDIS or the Home Care Package would be advantageous.

**Desired Traits**:

- Empathy
- Problem-solving
- Attention to detail

**Desired Skills**:

- Strategic thinking
- Relationship building
- Market research
- Sales acumen

**Job Types**: Full-time, Permanent

Pay: $30.00 - $35.00 per hour

Expected hours: 5 - 40 per week

**Benefits**:

- Work from home

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- How many years of experience do you have in Healthcare industry?
- Please send us a screenshot of your internet speed along with your resume

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