Customer Experience Specialist
1 week ago
The role of the customer experience specialist at Northern Arena Gym is to ensure a smooth and consistent experience across all touchpoints and at all stages of the member’s journey.
The customer experience specialist will be responsible for keeping track of customer journeys and interacting with customers across multiple channels and platforms. This includes creating exceptional brand and buying experiences for a customer or a prospect, across touchpoints - both digital and physical. To be able to do so, one must demonstrate strong product knowledge along with an ability to efficiently interact with customers, understand their buying journeys and pain points. An initial task will include the mastering of, followed by the transition to, the new software and management system.
This part time parental leave position will also include assisting the sales team with walk ins, touring prospective members, answering membership enquiries and assisting with administrative tasks.
**To be successful you will need to**:
be energetic, bubbly and passionate about people’s journey to health, fitness and well being
have outstanding customer service skills
be an exceptional communicator and have a professional, friendly telephone manner
have an eye for detail and strong administration skills
be a team player willing to learn and grow with the facility
Experience in a retention, customer service or sales role is an advantage.
Applicants for this position should have the legal right to work in New Zealand. Please complete the form below.
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