Turndown Attendant

**Company Description**
Immerse yourself in the world of Sofitel Wellington, where French elegance meets New Zealand hospitality in our intimate 129-room luxury sanctuary nestled in the vibrant capital city of New Zealand. Sofitel embraces this spirited atmosphere and rests harmoniously within the shadow of the Botanic Gardens and the Wellington coastline. Every detail, from bespoke furnishings to personalized touches, reflects our _La Maison_ commitment to creating transformative experiences that linger in the memory long after departure. Enjoy modern luxury with authentic and lively experiences.
- Sofitel Wellington, _**_Where Life Lives._**

Join us at Sofitel Wellington to create moments of calm and comfort in the evening for our in-house guests.

As an Evening Turndown Attendant, you play an essential role in elevating the guest experience by delivering impeccable service and ensuring our guest rooms reflect the highest standards of cleanliness and comfort each evening.

**Key Responsibilities**:

- Provide elegant nightly turndown service across all guestrooms, enhancing the ambience for a restful stay.
- Refresh occupied rooms with care, including:

- Neatly arranging guest belongings
- Replacing soiled linen with fresh stock
- Light dusting and vacuuming as required
- Bathroom touch-ups and restocking amenities
- Add thoughtful, personalised touches to delight our guests
- Ensure the discreet and respectful handling of guest privacy and belongings
- Accurately update room status throughout your shift
- Maintain the proper use of cleaning supplies and equipment
- Keep linen closets, supply areas, and service landings impeccably organised
- Promptly report any room damages or maintenance concerns
- Respond to guest requests with professionalism, efficiency, and warmth
- Work collaboratively and positively within a high-performing team
- Adhere to the highest grooming and uniform standards
- Follow all departmental policies and standard operating procedures with precision
- Physically capable of lifting, carrying, or moving items as required

**This role is Part-Time (Minimum 8 hours per week)**

**Must hold Full NZ working rights**
**Qualifications**
- Flexibility to work from 4pm, including weekends and public holidays (Rotating roster)
- Warm and caring personality; previous housekeeping experience is an asset
- Good level of physical fitness
- Excellent organisational skills and time management
- Attention to detail is essential
- Ability to anticipate and focus attention on guest needs by being professional and welcoming

**Additional Information** Benefits**:

- Free staff meal provided during shift
- Family & Friends Hotel Discounts Ongoing reward and recognition incentives and awards.
- Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
- ** Learn your Way** - Access to our Accor Academy so you can Earn while you Learn
- ** Work Your Way**:

- Flexibility to ensure a work life balance
- Incredible Accor **Heartist Benefits**:

- including discounted Food & Beverage + Accommodation Worldwide
- Accor's** refer-a-friend** bonus
- Accor's Parental Leave Scheme
- Access to our **Employee Assistance Program**

**_ We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know._