Shop Manager

Posted: 04/12/2024

Closing Date: 16/12/2024

Job Type: Permanent - Full Time

Location: Hamilton

Job Category: Retail

**Shop Manager**

**Hamilton East**

**Permanent, Full-Time (37.5 hours per week)**

**About the role - Kōrero mō te tūranga**

Our Red Cross Shop in Hamilton East is small but mighty Largely clothing based, we are looking for someone who can bring their fashion flair and knowledge to create a warm and welcoming shopping experience for our customers. Alongside this, we are wanting someone who is confident to drive sales and meet targets with ease. It is fast paced, so bring your energy and love for all things fashion to our unique boutique

In this role you will:

- Oversee day-to-day operations of the shop, including presentation, stock-sorting, pricing and opening and closing procedures
- Create a welcoming, stylish shopping experience for customers
- Drive sales by engaging customers, identifying needs, and recommending products to meet targets
- Promote and manage incoming donations to maintain an exceptional product range.
- Lead a team of Assistant Managers, Volunteers and support an effective and collaborative team environment, while maintaining shop rosters to ensure effective stop operations
- Recruit, train and retain shop employees with the support of the Retail Regional Manager
- Foster a positive team culture by providing training and development opportunities to enhance customer service and skills.
- Provide superior customer service and lead by example, maintaining professionalism and ensuring all employees and volunteers reflect the New Zealand Red Cross values
- Provide monthly reports on shop performance, sales trends, donations, and volunteer activities to the Retail Regional Manager

**Who are we looking for? - Mā‎ wai te mahi nei?**

To be successful you will have:

- Demonstrated knowledge of retail operations, stock management, sales drivers, administration, banking and cash handling
- A minimum of 2 years' experience in a management role, preferably in retail or a customer service-orientated role,
- Strong organizational and leadership skills
- Enthusiasm for sustainable fashion and community impact coupled with demonstrated knowledge of clothing brands
- Exceptional customer service skills, including the ability to manage difficult situations and de-escalate conflicts effectively.
- Knowledge of ensuring all goods are priced within the Price Guidelines
- Flexibility to work varying shifts, including at least one weekend day as required

**About the New Zealand Red Cross**

We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in New Zealand, the Pacific and around the world in times of need and support them in strengthening their resilience.

Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

**Why work with us?**
- Be part of a team that shares your passion.
- Our organisation is made up of diverse and dedicated individuals.
- We value our employees as much as we value their work.

**Diversity, inclusion and belonging**

We strive to provide an environment where all staff and volunteers can thrive and have a sense of belonging
- at a systemic, procedural, and individual level. We are committed to represent the communities we serve and to increase diversity throughout our people and leadership.

**Work that benefits you**

Creating a flexible and healthy work environment for our teams is important to us. We offer a wide range of in person and virtual roles to suit different operational needs, for casual and / or short-term contracts to full-time, permanent positions. Our benefits differ based on contract type and job level.

**Work / life balance**

We want our team to flourish in their roles at work—and in the many other roles in their lives. Offering flexible virtual/hybrid work for some roles allows our staff to balance their personal and professional priorities. In addition to a competitive salary package we offer, career development, annual flu vaccination, discounts on Southern Cross health insurance, five weeks annual leave.

Here are some ways we encourage this:
Employee networks to support our colleagues from diverse backgrounds, Takatāpui and Rainbow Network, Rōpū Hāpai Māori
- Green Team - sustainability network bringing together diverse knowledge to strength the sustainability of New Zealand Red Cross and the people we serve.
- The option to explore flexible working that suits your needs and ours.
- Development opportunities in te reo Māori me ngā tikanga.
- **A recent copy of CV/Resume**:

- **Cover Letter**:

- **Passport**:

- **Legal Right to Work In New Ze