Client Service Manager
2 weeks ago
**JOB DESCRIPTION**
- Receiving directions from the orchard manager to implement strategies.
- Maintaining the services and ensuring client expectations are being met.
- Ensure quality of produce is maintained at all times.
- To work closely with supervisors.
- Prepare, justify, and recommend required operating budget for areas of responsibility with the manager.
- closely work and liaise with clients on quite regular basis and take feedback.
- Monitor and manage the quality of subcontractor work.
- Ensure all key performance indicators are within expectation and if not, plans are put in place ensure client expectations are met
- Ensure compliance with all applicable safety regulations and requirements
- Maintain appropriate records and reports
- Review and drive recommendations for change and improvements in work procedures
- Review and recommend training program that help the staff stay up with technology
- perform other related duties as required and assigned
- Arranging shifts and rosters
- handling calls when required
- Liaising with work and income New Zealand to arrange workers when necessary
- Supervising workers for if supervisor is absent or not able to work for any reasons.
- Responsible for all Harvesting (picking) Work
- Recommend recruitment training as necessary
- Conducting inductions
- Maintain healthy relationships with staff, management and clients
- Liasing with office administrators
- Occupational health and safety management
- Entering records on the paperwork
- Record management
- Resolution of interpersonal conflicts among staff
- Supervison,evaluation and planning of the work of the other administrative staff
- Maintaining performance appraisals
- maintain excellent communication with staff ,Management and clients
- Perform any other tasks required by the employer.
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