Current jobs related to Client Success Manager - New Zealand - InMoment

  • Client Success Manager

    2 weeks ago

    - hurstmere road Auckland, Auckland, New Zealand Firefly Digital Full time NZ$60,000 - NZ$100,000 per year

    NOT YOUR AVERAGE CLIENT SUCCESS MANAGER.We're a digital agency, looking for a CSM with a difference at Firefly Digital.YOU'RE AMBITIOUS. SO ARE WE."Don't stand out." "Don't rock the boat." These are words you will never hear at Firefly. In a few short years we've grown to become one of New Zealand's top digital marketing agencies. Now we need a Client...

  • Customer Success Manager

    7 days ago

    New Zealand Cornerstone OnDemand, Inc. Full time

    **We're looking for a** **Customer Success Manager** **EdCast, now part of Cornerstone OnDemand**, offers a unified platform designed to operate end-to-end employee experience journeys spanning learning, skilling and career mobility. Its award-winning platform is used internationally by organizations ranging from large Global 2000 companies to small...

  • Senior Customer Success Manager

    2 days ago

    New Zealand LawVu Full time

    LawVu is transforming the legal industry by providing the world’s leading and most loved platform for in-house legal teams. LawVu is a fast growing New Zealand software company with customers and employees around the globe, including in New Zealand, United States, Australia and Europe. Our legal workspace is a category creating software platform that is...

  • Client Relationship Manager

    5 days ago

    New Zealand MGM Care Limited Full time

    30 hours per week minimum Job based in Auckland The Client Relationship Manager will also be involved in generating sales leads and administrative management. **Key responsibilities include**: - Delivering a comprehensive service to inquiring customers - Keeping a record of customer interaction and details of actions taken - Communicating with internal...

  • Office / Client Relationship Manager

    3 days ago

    New Zealand Mozita New Zealand Full time

    office / client relationship manager Assisitng to owner

  • Plumber

    1 week ago

    Queenstown Lakes New Zealand Otago our client Full time

    About our client -They are an established, successful, and dynamic company. They provide quality plumbing services for a variety of commercial clients in the Accommodation, Education, Commercial, Health / Medical, Infrastructure, Industrial, Retail, Manufacturing, Entertainment & Recreation sectors in the Southern Lakes Region and believe that people are the...

  • Client Services Coordinator

    2 weeks ago

    New Zealand Team Recruitment Full time

    **About the Company**:A large successful international freight forwarding company who are well established and offer an extensive service across the entire supply chain. **About the Role**:Managing a portfolio ** **of clients providing services relating to their import air and seafreight requirements. - Booking import orders with overseas offices and...

  • Client Serivces Manager

    5 days ago

    New Zealand Healthvision NZ Ltd Full time

    **We are looking for an experienced Client Services Manager to join our highly skilled and committed Homecare team. This is a Permanent Full Time Role, based on our Palmerston North office.** This role forms part of a committed multidisciplinary team that provides oversight and coordination to teams of staff who deliver services to our clients in the...

  • Qualified Joiner

    2 weeks ago

    Auckland Manakau New Zealand Auckland Our client Full time NZ$144,000 - NZ$187,200 per year

    Our client is looking for a qualified & experienced Timber Joiner to assist in their busy, Manukau based workshop specialising in Timber Joinery.Wiri basedMonday - FridayRate negotiable on experience (between $27-30ph)The Successful Applicant will:Be trade qualified in JoineryHave at least 1 years experience Have strong attention to detailBe able to work...

  • New Zealand Private Client Director

    2 weeks ago

    New Zealand Fisher Investments Europe Full time NZ$100,000 - NZ$200,000 per year

    OverviewCalling all wealth advisors looking for a role 100% focused on business development As a Private Client Director with Fisher Investments Australasia Pty Ltd (FIA), you will focus solely on acquiring New Zealand high-net-worth wholesale clients. Qualified lead flow is provided with no need for cold calling. FIA is a subsidiary of Fisher Investments,...

Client Success Manager

2 weeks ago

New Zealand InMoment Full time

**YOUR OPPORTUNITY**
- The Customer Success Manager is the face of the company to our clients, which represent many of the world’s best brands. This role is responsible for proactively driving all customer post-sale activities to ensure customers receive maximum value from their investment. The customer success manager gains, records, and leverages account intelligence to drive best practices throughout the customer lifecycle, ultimately improving customer satisfaction and achieving world-class growth & retention of her/his assigned book of business. She or he orchestrates the company’s delivery of a positive and integrated customer experience, and executes programs to drive adoption and full utilization of purchased products.- This role brings forward the best of the company’s resources to weekly, monthly, and quarterly client engagement meetings to communicate the latest information about new products & capabilities, improvements to the partnership, new processes, newly released research, upcoming events, and opportunities for peer community engagement.
- The Customer Success Manager has a good understanding of how InMoment’s experience improvement SaaS platforms work and how they have been set up to deliver the required outcomes for customers. As such, the Customer Success Manager uses their experience and knowledge to provide ‘first instance’ advice to customers on how platform tasks can be delivered, and where suitable, may undertake some of these tasks directly, such as Survey, Dashboard, or Report creation or iteration and account maintenance.- When needed, the Customer Success manager partners with the practitioner and insights teams to bring forward industry best practices and strategy recommendations, deep data analysis, and program-level recommendations. This role suggests new ways of solving client business challenges that often represent up-sell or cross-sell opportunities. In many instances, the Customer Success Manager will manage the entire selling/buying process from CRM opportunity creation, value articulation, contract negotiation, and deal closure.**WHO WE ARE**
- At InMoment, we have a saying: #OwnTheMomentsThatMatter. And we live it As a team, we recognize that every moment offers a new opportunity to make an impact and leave our mark. We take deliberate action to make the lives of our families, teammates, clients, and community better within every interaction.- We are dedicated to our game-changing mission of Experience Improvement (XI), helping our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. We consistently challenge the status quo in the customer experience (CX), employee experience (EX), market research (MX), and product experience (PX) industries with our hyper-modern technology platform, decades of domain authority, and global teams of experts. And we have more innovation in store- Are you ready to #OwnTheMomentsThatMatter with us?**WHO YOU ARE**
- 4 to 8 years of customer success, support/service experience in the same industry or a similar/adjacent industry
- SaaS solution support and understanding, being technically minded
- Analytical, able to assess and report on a holistic view of client health and engagement
- Experience with internally representing a customer’s health and interests to cross-functional stakeholders, including executives, using data from various sources
- Management and achievement of retention and growth goals
- Familiarity with account planning, coordinating a team-based go-to-market and support motion, and executive relationship development, with project management experience related to customer initiatives
- Willingness to travel domestically up to 25%, depending on client requirements
- Demonstrated ability to manage and close sales opportunities (up-sell, cross-sell)
- Ability to communicate effectively at all levels - including with senior management and technical personnel
- Ability to work within a fast-paced and dynamic environment
- Ability to manage and coordinate escalations
- Familiarity with b-to-b buying process
- Ability to synthesize complex information into meaningful messages and recommendations

**WHAT YOU’LL DO**
- Provide proactive onboarding support to designated customers to ensure a positive customer experience and expedite time to value with a new product or solution
- Provides ‘first instance’ advice to customers on how platform tasks can be delivered, and where suitable, may undertake some of these tasks directly, such as Survey, Dashboard, or Report creation or iteration and account maintenance.
- Build and maintain strong working relationships with colleagues in sales, marketing, services, support, operations, product development and product marketing to cultivate cooperation in execution of account plans
- Promote customer participation in customer communities and customer usage of available knowledge base and online support tools