Functional Consultant

**About Spark**: As New Zealand's largest telecommunications and digital services company, Spark New Zealand has a powerful purpose: "To help all New Zealanders win big in a digital world" ***We believe** that digital technology can make a significant, positive impact on our nation's social and economic wellbeing. Technology can enable stronger, safer, more connected communities - even in the most remote rural areas. It can open more opportunities for our children, regardless of their socio-economic backgrounds. It can improve health outcomes for New Zealanders of all ages and walks of life. And it can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of modern technologies. ***We are an Agile organisation** that meets the changing needs of our customers, in a transparent, collaborative environment with highly productive teams who are empowered to deliver solutions for our customers. When you join Spark, you are empowered to make an impact for New Zealand ***Our Culture** be part of an organisation with a clear purpose, know the contribution you can make, as our success depends on our people being deeply engaged. When you join Spark, you'll have a clear sense of how your work is making a difference to the lives of our customers. And whilst we get stuck in and get things done, it's not without taking some time to have fun. We are an inclusive company where everyone can relax and be themselves. ***Our benefits** are just one of the many things that make working at Spark that extra bit special. We want you to be covered with a range of amazing benefits, exclusive and just for you as a Spark employee. From access to Spark products, comprehensive medical and insurance cover, to sweet deals for a range of NZ retailers and more. **Why work for Spark?** We are a fun and inclusive workplace who value staff individuality and foster a culture of connection where everyone has a voice. We are a flexible workplace, with ways of working that are constantly evolving so we are always open to thinking outside the box to ensure we can best support you and teams. We are a team where we want you to be involved in making a real difference to your clients and learn from teams that are committed to growing you We provide world class learning opportunities to support you with career development opportunities (including certification and trainings) We have amazing benefits such as monthly Spark credit, health insurance, Life, Trauma & Income Insurance cover, BYOD and BYOD allowance and more **Inclusion and Diversity** Spark recognises the value of an inclusive and diverse workplace, to help all of New Zealand win big in a digital world, Spark relies on creating diverse teams that can use their different backgrounds, perspectives, experiences, and skills to solve complex customer problems. Collaboration by diverse teams is what creates magic you can find out more about our Blue Heart Kaupapa here **What we're looking for** - Strong stakeholder management, relationship building skills, and prioritisation skills. - Passionate and energetic, fostering enthusiasm throughout the team and work that you do - Value collaboration and innovation - if you have an idea, we want to hear it - Adaptable and flexible to changes and priorities - Excited and driven by customer facing orientation and approaches - Lead with trust and integrity, can influence across a variety of teams, customers - Enjoys analysis and problem solving, actively looks for ways to make improvements **What You're Responsible for** You will be part of Salesforce CRM chapter and responsible for translating stakeholder priorities to the development team to facilitate implementing Salesforce automation. Spark's business units use Sales Cloud, Service Cloud, Experience Cloud and Analytics Cloud in its Salesforce ecosystem and you will be responsible for driving adoption of Salesforce by all the users. Key responsibilities include: - Collaborate with business stakeholders to understand their priorities and provide a vision to the development team to deliver a quality solution - Conduct design workshops with development team to confirm design requirements from the business stakeholders. - Working as a team, plan stakeholder asks by continuously refining complex asks into smaller pieces of deliverable work to accomplish in a Sprint - Drive Salesforce adoption by designing customer centric solution using Salesforce features and functionalities - Proactively gather feedback and identify areas of improvements in Salesforce implementation - Actively lead where appropriate, in Agile ceremonies using tools to document user stories and prioritise the delivery items - Work with Agile Coach and Chapter Lead to proactively identify and remediate constraints in delivering business expectations **What Skills & Experience You Need** **General Skills** - Act as a voice of customer while tran