Functional Consultant

• Work anywhere in New Zealand
• Permanent, Full-time

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we're building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the Role

The Functional Consultant plays a key role in the national delivery of functional expertise across a portfolio of modern, cloud-based Software as a Service (SaaS) systems. Focused on improving health outcomes through technology, this role leverages hands-on experience in system configuration and delivery to support and enhance business operations. Working collaboratively with product, delivery, technical teams, vendors, and capability areas, the Functional Consultant ensures technology is effectively utilised to drive efficiency and optimise the value of applications and products across the organisation.

About the Team/Service/ Location

The Functional Consultant sits within the Enabling Products team, part of the Digital Enablers (Inc AI) & Integration function under the wider Digital Services Group. Reporting into the Manager Enabling Products, this team is focused on the day-to-day management, optimisation, and support of Digital Enabling platforms such as ServiceNow and Genesys, enabling seamless omni channel service delivery and operational excellence which is accessible, consistent & scalable.. With a focus on improving health outcomes through technology, the team works to ensure consistency, alignment, and value realisation across  Health NZ. The Functional Consultant brings deep functional expertise, working closely with product teams, delivery leads, technical specialists, vendors, and capability areas to drive efficiency, usability, and continuous improvement across the digital landscape. This role plays a key part in supporting the broader digital transformation efforts, contributing to better experiences and outcomes for clinical, consumer, and corporate stakeholders.

About you

You are a seasoned digital professional with deep functional expertise and a passion for driving impactful technology outcomes in complex, health-focused environments. You bring a strategic mindset, a collaborative working style, and a strong understanding of how to leverage SaaS platforms to optimise service delivery and support better health outcomes. With a proven ability to align technology solutions with business needs, you are committed to enabling efficiency, innovation, and continuous improvement. You will also have the following skills and experience to support your success in the role:

• 10-15 years of experience in a technology consulting or solution development role, with a focus on functional design and delivery.
• A minimum of 10 years' experience in a digital health environment, providing strategic advice and thought leadership to a range of digital stakeholders.
• A proven track record of successfully delivering complex, large-scale projects from planning through to implementation.
• Deep understanding of business processes and the ability to translate them into scalable, cloud-based technology solutions.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is 'the weaving of wellness'. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.

Our commitment to equity, diversity and inclusion

• We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
• We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To view the position description and/or apply for the role please click "apply now." All applications must be submitted through our online careers portal before 11:59pm on Friday 24th October. If you have any questions about the role, please contact Chloe-Mary Booth at

Whilst Health New Zealand is undergoing change affected kaimahi will be given preference and priority for this position.